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Customer Experience Specialist

vor 4 Monaten


Düsseldorf, Deutschland EF Education First Vollzeit
Du liebst internationales Arbeiten und suchst nach einem Job mit Sinn, in dem Du täglich etwas bewirken kannst? Du glaubst, dass Bildung die Welt öffnen kann? Du bist eine positive, motivierte, flexible und einfühlsame Person? Wenn ja, dann könnte dies die richtige Rolle für dich sein Für unsere EF Deutschland-Zentrale in Düsseldorf, direkt neben der Kö, suchen wir einen Customer Experience Specialist (m/w/d) für das EF High School Exchange Year Programm. Das bieten wir dir: Arbeite in einer internationalen und dynamischen Atmosphäre mit flachen Hierarchien  Erlebe internationale Mitarbeiter-Events (Highlights bisher: Atlanta, Washington D.C., Cancún, Las Vegas, Orlando und San Diego) sowie deutschlandweite Kick-Offs und regelmäßige Office Events  Bilde dich weiter durch strukturiertes Onboarding, individuelles Coaching und regelmäßige Trainings  Erhalte Flexibilität im Arbeitsalltag: Neben Deinem Arbeitsplatz im modernen Düsseldorfer Büro kannst Du auch das Regionalbüro in München nutzen oder im Home Office arbeiten  Nutze vielfältige Entwicklungsmöglichkeiten binnen 2-3 Jahren im In- und Ausland  Lerne unsere Gastfamilien und High Schools in Irland und Großbritannien direkt vor Ort auf unseren regelmäßigen Fam-Trips kennen  Nutze eine Woche pro Jahr die Chance, kostenlos einen EF Sprachkurs an einem Kursort deiner Wahl weltweit zu absolvieren  Profitiere von unzähligen Expedientenvorteilen durch deine kostenlose „Travel Industry Card“ sowie durch Corporate Benefits Angebote  Erhalte das Deutschlandticket sowie Zuschüsse zur betrieblichen Altersvorsorge Deine Aufgaben: Biete High School Schülern während ihres Auslandsaufenthalts und deren Eltern zu Hause für jegliches Anliegen enge Unterstützung und verhelfe ihnen so zum besten Jahr ihres Lebens. Hierzu gehören insbesondere: Kommunikation mit und lösungsorientierte Betreuung von Kunden aus Deutschland Vermittlung zwischen Eltern, High School-Schülern und internationalen EF Betreuern in den Gastländern (USA, Großbritannien und Irland) während des Austauschjahres  Konstruktives Beschwerdemanagement  Unterstützung bei Online-Vorbereitungsseminaren und Engagement Events für Austauschschüler  Übernahme von Projekten und Aufgaben im Kundenbeziehungsmanagement  Administrative Unterstützung der Programmleitung Dein Profil Abgeschlossenes Bachelor Studium (gerne mit dem Fokus auf (Wirtschafts-)Psychologie, International Business/Management, Intercultural Studies/Communication, Tourism, Cultural Studies oder eine vergleichbare abgeschlossene Berufsausbildung Quereinsteiger mit passender Berufserfahrung sind ebenso herzlich willkommen  2-5 Jahre relevante Berufserfahrung  Kommunikationsstärke und erstklassige Sprachkenntnisse in Deutsch und Englisch, um begeisternde und missverständnisfreie Kommunikation zu ermöglichen  Einfühlungsvermögen, Freude an der Arbeit mit Menschen und hohe Serviceorientierung  Problemlösungsorientierte und strukturierte Arbeitsweise  Spaß an der vernetzten Arbeit als Teamplayer in internationalen Teams  Auslandserfahrung (gerne eigene Erfahrung als High School-Schüler, Au Pair oder durch vergleichbaren längeren Auslandsaufenthalt)  Wir arbeiten in einer der schönsten Branchen – dem Bildungstourismus. Mit viel Leidenschaft bereichern wir täglich das Leben unserer Teilnehmer durch die Erfahrung im Ausland sowie das Erreichen ihrer persönlichen und akademischen Ziele. Wir verbinden die Welt durch internationale Bildung und Kulturaustausch. Möchtest du diese Leidenschaft mit uns teilen? Dann werde Teil des international vernetzten EF Teams mit ca. 52.000 Mitarbeitern in weit über 100 Ländern. Wir können es kaum erwarten, deine Bewerbung als Customer Experience Specialist (m/w/d) für das High School Exchange Year zu erhalten und dich als wertvolles Teammitglied in unserer EF Familie willkommen zu heißen.