Field Service Engineer, Germany

vor 4 Monaten

Frankfurt, Deutschland Landa Corporation Vollzeit

Landa Digital Printing is seeking a Field Service Engineer (FSE) who will ensure optimum customer satisfaction with Landa's Nanographic Printing® presses by providing first-class technical support to Landa's growing customer base and enhancing strong relationships with customers.

The position is based in Germany.



Responsibilities:

·        Transfer of technical knowledge to press operators to resolve on-site technical issues

·        Escalate complex issues to Landa’s worldwide teams to ensure optimal and effective treatment of customer issues

·        Harness technical knowledge on the technical aspects of the presses, to maximize both press production and productivity



Attributes:

·      Availability to work flexible hours, with the ability to travel to customers' sites including overnight trips.

·      Ability to work under remote supervision and perform well under pressure

·      Excellent interpersonal skills, working with global customers and colleagues

·      "Can do" approach using established technical policies and procedures to effectively handle customer issues

·      Excellent self-learning capabilities - always looking to deepen knowledge of existing systems, technologies, and products

·      Self-motivated and able to work in a dynamic workplace

·      Clear and effective English communication skills


·      Experience in product support in the graphic arts industry for digital printers or offset presses

·      Experience in inkjet systems - an advantage

·      End to end, highly-skilled technical capabilities and strong troubleshooting skills

·      Local language conversation level skills (German)

·      Additional languages conversation level skills – advantage

·      Valid driving license

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