Customer Service Specialist

vor 4 Monaten

Lübeck, Deutschland SLM Solutions Vollzeit

BENEFITS:

Chemie-Tarifvertrag 37,5 Stunden/Woche  30 Tage Urlaub Urlaubsgeld 13. Gehalt Mobiles Arbeiten Flexible Arbeitszeiten betriebliche Altersvorsorge Kindergartenzuschuss  JobRad  Corporate Benefits Firmenfitness mit EGYM Wellpass

DIESE AUFGABEN ERWARTEN DICH BEI UNS:

Als erster Ansprechpartner (m/f/d) berätst Du unsere Kunden und Sales-Channel-Partner kompetent und lösungsorientiert via Telefon oder E-Mail und koordinierst tiefergehende technische Anliegen mit den entsprechenden Fachbereichen Dazu verantwortest Du die Annahme und Bearbeitung von Kundenanfragen (von Angebotserstellung bis hin zur Rechnungsstellung) Im Rahmen dieser Tätigkeit erstellst Du Tickets und dokumentierst den Verlauf der Kundenanfragen in unserem CRM-System Darüber hinaus unterstützt Du uns bei der Optimierung von Prozessen, um unsere Kunden zukünftig noch effizienter unterstützen zu können

DAS BRINGST DU MIT:

Eine abgeschlossene kaufmännische Ausbildung oder vergleichbare Qualifikation Du bringst bereits erste Berufserfahrung in einer vergleichbaren Position mit Deine Affinität für moderne Technik sowie Dein sicherer Umgang mit MS Office zeichnen Dich aus Kenntnisse in SAP/ERP sowie CRM Systemen sind von Vorteil Sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift setzen wir voraus Ausgezeichnete Kommunikationsfähigkeiten und ein Gespür für Kundenbedürfnisse runden Dein Profil ab

DEIN NEUER ARBEITSPLATZ:

Wir bieten Dir ein vielseitiges und verantwortungsvolles Aufgabenfeld in einem global agierenden Unternehmen. „Sie“ gibt es bei uns nicht, sondern Dich erwarten Kolleg:innen auf Augenhöhe, flache Hierarchien, ein starker Zusammenhalt und ein „Can do“-Betriebsklima.
Wir beschreiben uns gerne als Konzern mit Start-Up Atmosphäre, denn bei uns bekommst Du das Beste aus beiden Welten: ein dynamisches, zukunftsorientiertes Arbeitsumfeld mit den Vorteilen eines Konzerns.

Wir sind ein Unternehmen der Vielfalt, Toleranz und Offenheit. Deshalb möchten wir, dass Menschen aller Altersgruppen und Behinderungen, Religionsgemeinschaften, sexueller Identitäten, ethnischer Herkunft, Nationalitäten und Geschlechtern in uns ihren Arbeitgeber finden.

Du hast Lust mit uns gemeinsam die Zukunft der additiven Fertigung zu verändern und ein Teil unserer Erfolgsgeschichte zu werden?

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