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Senior Onboarding Engagement Manager
vor 4 Monaten
Job Description And Responsibilities
Team Summary
The Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.
Within Client Services, the Client Lifecycle Operations (CLO) team in Europe is made up of Onboarding, Licensing and Brand Operations. CLO provide operational support to clients, entailing specialised knowledge regarding Visa entry points and network protection. Our clients include financial institutions and non-traditional clients such as fintechs.
The Onboarding team manages the application process with potential new Visa members and is one of the first points of contact for clients wanting to work with Visa. This team collaborates closely with the Licensing, Compliance and Risks teams in ensuring the client meets the various Visa requirements.
The Licensing team are subject matter experts on Visa Licensing and will take on the respective due diligence for new and existing clients. Licensing manages all Visa client profiles and maintains client lifecycle updates such as license upgrades and downgrades, ownership changes, and sponsorship changes for existing clients.
The Brand Operations team undertakes both co-brand and card design functions. The co-brand part of the team approves and reviews co-brand applications. This involves checking the eligibility of both the issuer and the co-brand partner and then recording the co-brand in the appropriate Visa systems. The card design part of the team reviews card design submissions and ensures they are compliant with the Visa Product Brand Standards.
Job Description
Visa are seeking a motivated and commercially minded Onboarding Engagement Senior Consultant . The successful candidate will be responsible for delivering a best-in-class onboarding experience.
Their key focus will be on providing upfront onboarding consultancy to new and strategic clients. Generating a client-centric experience and creating a foundational partnership, will enable this individual to generate value for Visa, our clients and society at large.
The individual will be working on high profile onboarding opportunities and will be representing the team in front of clients and senior leadership. They will get exposure to the recently transformed client onboarding process and will be working within a high-performance team. Strong candidates will have a growth mindset and be willing to play an active role in the team.
Note: This role will not be responsible for creating sales leads or new opportunities, however, will be accountable for the positive development of the client relationship and the successful onboarding of clients.
What we expect of you, day to day:
Lead the onboarding engagement with a select group of strategic clients. Work with management to determine the select group of clients (prioritized clients). Present to such clients the onboarding process, timings and expectations. Create, customise and/or maintain such materials to support such engagements. Build a strong relationship with your client base.
Oversee the onboarding process for the prioritized clients. Be the first point of contact to provide guidance and support on onboarding matters for such clients, throughout the onboarding process. This may include ensuring client readiness, answering questions, resolving blockers, exploring alternative approaches and/or sharing status updates.
Advocate for your clients within Visa. Take a leadership role coordinating within your team, and across the business and cross-functional teams, i.e. Compliance, Risk, Legal, Implementation, to ensure client concerns from an Onboarding perspective are addressed and client has a clear view of the Visa requirements for Onboarding given the client scenario.
Enable best practice and speed to market. Obtain feedback and contribute to the continued process improvement required to enhance the client experience when Onboarding with Visa. Focus on key themes we are seeing across clients, with consideration given to speed to revenue, and the enhancement of both tools and processes.
Represent the Client Lifecycle Operations and Onboarding teams as appropriate, sharing updates, reports and information as needed. Ensure your stakeholders are provided appropriate support with regards to your subject matter expertise, whether it is within Client Lifecycle Operations, or within Visa more generally.
Be accountable for prioritizing conflicting and competing demand across the business to ensure Visa resources are deployed to maximum effect, considering operating level agreements and other expectations in place.
Contribute to the management of the Onboarding team, providing, guidance and development to others, collaborating cross-functionally to bring the best of Visa to the internal team and clients.
Visa prides itself on providing a positive and engaging onboarding experience for our clients. If you are passionate about client satisfaction and have the necessary skills, we would love to hear from you.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
What we are after
• Ideally, Bachelor’s Degree in Business Administration or equivalent
• Ideally, 5+ years of work experience in the payment industry and 2yrs+ client facing experience
• Excellent interpersonal and communication skills, with the ability to collaborate across peers, functions and geographies
• Proven ability to set and deliver upon priorities within busy, shifting environment
• Effective planning and organizational, conceptual, and logical problem-solving skills
• Focus on continuous improvement and ability to identify opportunities
• Ability to influence stakeholders up to executive level internally and externally
• Working expertise in Microsoft Office, including Outlook, Word, Excel and Powerpoint
• Information systems capabilities would be looked upon favourably
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
