Service Advisor

Tätigkeitsbereich:SonstigesFachabteilung:Kundendienst PKW/NFZ LübeckGesellschaft:Mercedes-Benz AGStandort:Mercedes-Benz Niederlassung Lübeck, LübeckStartdatum:sofortVeröffentlichungsdatum:..4Stellennummer:MERBMArbeitszeit:Vollzeit Join usAufgaben

Whether cars or vans - at the Mercedes-Benz branches, we are true professionals when it comes to selling and servicing our vehicles. We are there for our customers in person at the dealership and have several thousand employees at many locations in Germany.
Does your heart beat for Mercedes-Benz? Then become part of our service team

We offer you more than just a job:

days annual leave with a -hour week Vacation and Christmas bonus Performance-oriented remuneration Company pension scheme Company health insurance, company doctor and attractive health promotion offers Individual development opportunities Attractive employee conditions for our vehicles and other benefits

Your tasks:

Actively take over vehicles, carry out vehicle diagnostics and hand over vehicles to customers Advise and support our customers Determine the scope of customer service and repair work and create repair orders Processing orders, taking into account team workload and meeting deadlines Carrying out test drives with customers Actively selling additional services Making and monitoring cost agreements with customers, insurance companies and experts Promote customer loyalty to our company through careful and targeted support and thus make your contribution to the company's economic success Process customer complaints promptly, quickly and comprehensively, carry out and document quality monitoring Use your strong communication skills both for customer service and for teamwork Continuously develop your skills with a strong willingness to learn, supported by our wide range of qualification measures Take on the role of service advisor in the accident business on a deputy basis Qualifikationen

To be best qualified for the position, you must have

Successfully completed technical vocational training
Master craftsman's certificate in the automotive trade, certified service advisor (m/f/d) or comparable qualification desirable, otherwise willingness to develop further
Professional experience in service support desirable
Good knowledge of common systems in the service area
Affinity for new media and digitization processes Service orientation and negotiating skills Willingness to work flexible hours and Saturdays At least a class B driver's license

For us, it's not just your qualifications that count, you should also be a good fit as a person If reliability, collegiality and customer orientation are just as important to you as they are to us, then we look forward to receiving your application

The position is full-time and limited to months. However, we are very interested in a long-term and successful collaboration

BenefitsEssens­zulagenMit­arbeiter­handy möglichMit­arbeiter­rabatte möglichMit­arbeiter­beteili­gung möglichMit­arbeiter EventsCoachingFlexible Arbeits­zeit möglichHybrides Arbeiten möglichGesund­heits­maß­nahmenBetrieb­liche Alters­ver­sorgungMobilitäts­angeboteBetriebs­arztGute An­bindungPark­platz

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