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Inside Sales Manager

vor 4 Monaten


Dusseldorf, Deutschland Resideo Vollzeit

We now have an opportunity for a Inside Sales Manager to lead a team of Inside Sales colleagues based from our new location in Düsseldorf, Germany.

The role will suit an individual who has a bias toward action and continuous improvement, exceptional communication skills and will know how to balance getting the details right while working in a fast-paced environment. The role will include working with people across the business to play an important role across the sales pipeline from prospect to order execution and delivery.


JOB DUTIES:

Coach and support the Inside Sales team to deliver sales growth against targeted KPI's Manage hiring, training, and mentoring of employees to ensure a positive experience Lead employees to exceed the organisation's expectations for productivity, quality, continuous improvement, and goal accomplishment.  Lead ongoing professional development for the team  Foster an environment of teamwork that promotes the appreciation of diversity as well as cohesiveness and support and work effectively together to enable employees to succeed.  Perform Periodic Performance Reviews and Annual Compensation Planning  Drive Salesforce effectiveness  Handle and resolve customer escalations Attend ADI Sales Management Team meetings as required Deliver individual sales target against revenue, GP and exclusive brands as defined by ADI Leadership Team Develop and grow strong relationships with allocated customer base: Includes outbound calls to generate sales and service opportunities Inbound call handling Develop and document account development plans for existing and new customers Accurately provide customer quotations and process manual orders to meet KPI’s Work with all ADI departments and vendors to strengthen ADI market presence Direct customers to the correct teams for technical support & account queries Upsell through attachments and complete solution orders Support new business onboarding and revenue generation Manage customer expectation and communicate with customer to resolve issues, complaints and invoice queries
 

YOU MUST HAVE:

Proven sales/customer service experience in a similar position, ideally from B2B product distribution background (ideally trade, electronics, security products) A proficient understanding of key sales principles and best practices Proven professional experience in generating & closing sales opportunities An ability to influence across internal teams Significant experience in selling products, with the ability to establish and build relationships quickly Strong inter-personal skills  PC literate with a good working knowledge of Microsoft 365, Excel, knowledge of SAP and Sales Force (desirable) Strong experience in decision making, determined and result driven mindset, ability to quickly resolve issues Strong commercial acumen and ability to work 


WE VALUE:

Experience managing and leading a team Positive “Can Do” attitude with the ability to self-motivate and motivate others Ability to maintain and build sales profit and margin via an existing customer base Ability to support and drive marketing initiatives, seek new opportunities to build sales and profit, and develop new custom. Clear understanding of excellence in customer service and be able to exceed this at all times Excellent Team Player

WHAT'S IN IT FOR YOU:

Competitive salary package with market leading commission Opportunity to work for a global business Excellent career progression opportunities

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