Airport Duty Manager

Do you know the airport as a passenger?

How about working there?

The Société de l'Aéroport de Luxembourg (lux-Airport) is the aerodrome operator responsible for the operation of the airport infrastructure. Our platform provides, among other things, direct flight services to more than 100 destinations via 16 airlines.

We have more than 350 employees, with different backgrounds and 19 nationalities.

Together we work daily to ensure the efficient operation of the airport and to provide a quality service to our passengers.

Thanks to everyone's commitment, we live up to our motto of being the best-in-class airport. Our reputation is also reflected in a few key figures: by the end of 2022, for example, we reached 4.05 million passengers and 975,000 tonnes of cargo.

In order to continue to meet our commitments and to develop other projects, we are currently recruiting : an Airport Duty Manager.

You will be part of a team of about 20 colleagues under the supervision of the Head Of Airside Operations who will organise and support the team on a daily basis.

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What you will be doing :

• Managing the day-to-day operations of LACC agents and Airside inspectors (e.g. briefings, daily organization)
• Supervising daily operations
• Being able to, and if necessary, ensuring an efficient replacement of his collaborators (inspectors, LACC agents) on their basic tasks
• Prioritizing decisions to be taken (e.g. act, defer, escalate) and take appropriate action
• Being the first point of escalation for both their direct reports, internal staff and third parties for any operational issues
• Having an overview of the cross-functional operations within the airport in order to be able to make appropriate decisions in response to events
• Proposing and initiating changes to procedures and manuals, draft the corresponding instructions and implement them within the department
• Organizing and providing training on procedures and instructions
• Monitoring the correct application of airport regulations and taking appropriate action in case of non-compliance
• Organizing daily coordination meetings with internal and external actors in order to plan and monitor the day's operations as well as to manage unforeseen events
• Ensuring that the airport emergency plan is activated and that all predefined actions are implemented on time
• Ensuring the implementation and follow-up of a corrective action programme following quality audits as part of the aerodrome certification
• Taking note of incident reports, organizing the appropriate actions and ensure follow-up
• Participating in the integration of new employees

What you will need :

Qualifications:

Higher education diploma (Bachelor) or equivalent experience in a similar function

Experience :

• You have a strong expertise (at least 5 to 7 years of proven experience in Airport Operations & Airside Operations within an airport), with an airline or an operational centre
• Experience in team management

Profile required:

• You are assertive, a facilitator and have good interpersonal skills. You are recognized for your ability to support and coordinate teams on a daily basis, based on the development and maintenance of a collaborative culture.
• You have an analytical mind and are able to conceptualize ideas
• You are experienced in data analysis and the creation, implementation and monitoring of KPI's
• You are familiar with IT tools such as Power Point and Excel and can suggest improvements and/or new working materials for the team

Languages :

• French: fluent in spoken and written French
• English: fluent in spoken and written English

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Important note on working hours - please apply with full knowledge of the facts

Please note that this position is organized on a shift basis.

Given the restrictive nature of this type of work schedule, we invite you to carefully consider the compatibility of these hours with your private life before applying.

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What we offer :

• A full-time contract, with an attractive salary, based on your profile and experience, including fringe benefits
• A chance to work for an internationally-known and fast-growing Luxembourgish company
• A professional opportunity in the field of aviation, a high-tech sector
• A pleasant, dynamic and motivating work environment, allowing you to flourish in your career.

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NB: the whole application process is managed by Skeeled. Thank you in advance for your understanding.