Technical Support Engineer

vor 6 Monaten

Weilburg, Deutschland 2140 K-T GMBH Vollzeit

Description

To respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve. To assist field engineers in diagnosing, troubleshooting, and debugging sophisticated optical/electro/mechanical equipment, computer systems, coupled with software solutions. Working on challenging problems requires in-depth system knowledge and a sound understanding of operating principles. Exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results. To collaborate with specialists and other teams to craft an optimized plan of action to resolve the technical issues and recover equipment functionality to customer satisfaction. Travel within the region and worldwide to support escalated issues on-site on short notice. Create document content relative to troubleshooting processes, technical findings, provide service and postmortem reports. May be involved in tool installation, relocation, and upgrade of equipment Provide Technical Training

Minimum Qualifications

Master's Level Degree , Bachelor's Level Degree or work experience of at least 1 year

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