Customer Support Engineer
vor 4 Monaten
Tulip, the Manufacturing App Platform, is empowering the world’s leading manufacturers to improve the productivity of their teams, the quality of their output, and the efficiency of their operations. With Tulip’s no-code platform, manufacturers can empower those closest to operations to digitally transform their shop floors and gain real-time visibility into the people, machines, and processes involved in production--all in a matter of days.
Manufacturers of all sizes, across industries including consumer electronics, contract manufacturing, automotive, apparel, medical devices, aerospace and defense, and more, have implemented Tulip’s intuitive platform to solve some of the most pressing challenges in manufacturing: digitizing paper-based processes, integrating industrial IoT (IIoT) technologies with legacy factory machines, and capturing and analyzing real-time production floor data.
A spinoff out of MIT, the company is headquartered in Somerville, MA, with offices in the UK and Germany. It has been recognized as a Forbes IoT Startup to Watch, Gartner Cool Vendor, IDC Innovator, Frost and Sullivan Entrepreneurial Company of the year, and a World Economic Forum Technology Pioneer.
TasksKey Responsibilities:
- Act as the frontline contact for customers in need of support, and provide timely, accurate, and complete responses to inquiries
- Educate customers on the product, usage, and featuresDiagnose, troubleshoot, and resolve technical issues, working with cross-functional teams as needed
- Manage Support workload to provide visibility to issues and resolution status
- Continuously improve the internal support processes and toolsExpand product documentation held in our customer-facing knowledge base
What skills do I need?
- Exceptional communication skills, written and oral
- Collaborative team player who can partner with and manage multiple teams to resolve issues
- Experience in computer science a plus; familiarity with SQL and basic coding at a minimum
- Experience in manufacturing or process engineering a plus4-year university degree in engineering or computer science
- Fluent in German and English; French fluency is a plus
Tulip is empowering the world’s leading manufacturers to improve the productivity of their teams, quality and the efficiency of their operations.
-
Customer Support Expert
vor 3 Wochen
Munich, Bayern, Deutschland Tulip Interfaces Inc VollzeitAbout the RoleTulip Interfaces Inc. is a leading manufacturer of advanced technology solutions. We are seeking a motivated and skilled Customer Support Engineer to join our team.Key ResponsibilitiesProvide timely and accurate responses to customer inquiries via phone, email, or chat.Educate customers on product features and usage, and troubleshoot technical...
-
Customer Support Engineer
Vor 7 Tagen
Munich, Bayern, Deutschland ACCRETECH VollzeitJob DescriptionWe are seeking a highly skilled and experienced Customer Support Engineer to join our team at ACCRETECH in Munich, Germany.Company OverviewACCRETECH is a leading manufacturer of semiconductor production equipment and form and surface measuring systems. We have a strong presence in Europe and Southern America, with offices in key locations.Job...
-
Customer Support Engineer
vor 4 Wochen
Munich, Bayern, Deutschland ACCRETECH VollzeitACCRETECH is one of the world ́s leading manufacturers of semiconductor production equipment as well as form and surface measuring systems. From our European headquarter in Munich, Germany, we oversee the entire European and Southern American market through a network of sales and customer service points.Production equipment for the semiconductor industryYou...
-
Customer Support Engineer
vor 6 Monaten
Munich, Deutschland Tulip Interfaces Inc VollzeitTulip, the Manufacturing App Platform, is empowering the world’s leading manufacturers to improve the productivity of their teams, the quality of their output, and the efficiency of their operations. With Tulip’s no-code platform, manufacturers can empower those closest to operations to digitally transform their shop floors and gain real-time visibility...
-
Customer Support Engineer
vor 6 Monaten
Munich, Deutschland Tulip Interfaces Inc VollzeitTulip, the Manufacturing App Platform, is empowering the world’s leading manufacturers to improve the productivity of their teams, the quality of their output, and the efficiency of their operations. With Tulip’s no-code platform, manufacturers can empower those closest to operations to digitally transform their shop floors and gain real-time visibility...
-
Senior Automotive Software Engineer
Vor 5 Tagen
Munich, Bayern, Deutschland SAMSUNG VollzeitAbout the RoleWe are seeking a highly skilled and experienced Senior Automotive Software Engineer to join our team as a Technical Support Expert. This is an exciting opportunity to work with cutting-edge technology and collaborate with cross-functional teams to deliver exceptional customer experiences.
-
Customer Support Representative
vor 4 Wochen
Munich, Bayern, Deutschland Avi Medical VollzeitOur company is seeking a skilled Customer Support Representative to join our team. Key responsibilities include resolving customer inquiries and complaints in a timely and professional manner.Main Responsibilities:Respond to customer inquiries via phone, email, and chat.Resolve customer complaints and concerns in a professional and courteous manner.Key...
-
Technical Customer Application Engineer
vor 5 Monaten
Munich, Deutschland Application Service Engineering VollzeitThe position Do you have a passion for cutting-edge automotive technology and a desire to work with the world's leading car manufacturers?We are seeking a highly motivated and technically skilled Customer Application Engineer to join our team, supporting the integration of our state-of-the-art automotive imaging radar technology into the next...
-
Technical Sales and Customer Success Engineer
vor 4 Wochen
Munich, Deutschland CSG Talent VollzeitTechnical Sales and Customer Success Engineer (NewSpace Technology)Hardware & Manufacturing, Customer focused, Stakeholder managementBavaria region (onsite /hybrid in EU) - up to 30% travel€DOE Are you a technical expert with a passion for customer success and space technology?We are seeking a talented Technical Sales and Customer Success Engineer to join...
-
Support Engineer, Munich, Germany
vor 4 Wochen
Munich, Deutschland Firebolt VollzeitWho We AreFirebolt is a disruptor in the cloud data warehouse space. So far we’ve built the fastest cloud data warehouse in the market, by far, and have helped some of the most data-forward companies in the world with their data challenges. But this is just the beginning. We are a strong team of world-class data experts, led by the people who built Google...
-
Customer Support Strategist
Vor 5 Tagen
Munich, Bayern, Deutschland HAWK:AI VollzeitAbout the RoleWe are seeking an exceptional Customer Support Strategist to lead our customer delivery and enablement process. This role will drive a quality, timely, and consistent customer service experience for our clients.The successful candidate will take over support responsibility from our existing Solution Consulting team, establish best-in-class...
-
Support Engineer, Munich, Germany
vor 4 Wochen
Munich, Deutschland Firebolt VollzeitWho We AreFirebolt is developed by a global group of data leaders who share a passion for high performance databases and a vision to meet the rising need for instant analytics experiences for data intensive apps. Together, we're building the world's fastest and most efficient cloud data warehouse.The TeamFirebolt’s Support team is composed of...
-
Support Engineer, Munich, Germany
vor 3 Wochen
Munich, Deutschland Firebolt VollzeitWho We AreFirebolt is developed by a global group of data leaders who share a passion for high performance databases and a vision to meet the rising need for instant analytics experiences for data intensive apps. Together, we're building the world's fastest and most efficient cloud data warehouse.The TeamFirebolt’s Support team is composed of...
-
Support Engineer, Munich, Germany
vor 1 Woche
Munich, Deutschland Firebolt VollzeitWho We AreFirebolt is developed by a global group of data leaders who share a passion for high performance databases and a vision to meet the rising need for instant analytics experiences for data intensive apps. Together, we're building the world's fastest and most efficient cloud data warehouse.The TeamFirebolt’s Support team is composed of...
-
Desktop Support Specialist
vor 6 Monaten
Munich, Deutschland Sybex support Service VollzeitExp: 2+ years Base Skill Set: - A+ Certification or equivalent experience - Good working knowledge of Active Directory - 2+ years’ experience providing technical support in a fast paced and constantly changingenvironment up to executive management level. - Excellent customer service and communicationskills including providing VIP support - Experience...
-
Senior Customer Support Specialist
Vor 5 Tagen
Munich, Bayern, Deutschland Werfen VollzeitWerfenAbout UsAt Werfen, we are committed to delivering exceptional customer service and support to our clients. As a Senior Customer Support Specialist, you will play a crucial role in achieving this goal.Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Senior Customer Support Specialist. In this role, you will...
-
Power Application Engineer
vor 2 Monaten
Munich, Deutschland IC Resources VollzeitAn exciting opportunity has become available for a Power Applications Engineer to work in Munich, Germany, for an automotive semiconductor company. The Power Applications Engineer will join a team of experts whose focus is customer support, product definition and validating solutions for customers. As well as fluent German language and an interest in...
-
Senior Electrical Systems Engineer
vor 4 Wochen
Munich, Bayern, Deutschland g2 Recruitment VollzeitJob Title: Senior Electrical Systems EngineerJob Summary: We are seeking a highly skilled Senior Electrical Systems Engineer to support on a High Voltage Substation project.Key Responsibilities:Support on a High Voltage Substation projectExchange of information and technical details with the end customerSupporting engineering, basic, and detailed...
-
Customer Support Specialist
vor 6 Monaten
Munich, Deutschland LeanIX Jobs VollzeitLeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with Enterprise Architecture Management. We are looking for a** Customer Support Specialist **who will help evaluate and support agents based customer's request to support. As part of the Customer...
-
Customer Support Agent for Munich
vor 5 Monaten
Munich, Deutschland Infeurope Vollzeit**Job Type(s)**:Unbefristeter Vertrag Vollzeitbeschäftigung**Location(s)**:München Deutschland**infeurope** is looking for a **Customer Support Agent** for an International Organisation in the heart of **Munich** **Start date**: ASAP **Your profile**: Ideally fluent in English and German, French is considered an advantage Ability to work in a complex...