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Service Advisor
vor 4 Monaten
Whether cars or vans - at the Mercedes-Benz branches, we are true professionals when it comes to selling and servicing our vehicles.
We are there for our customers in person at the dealership and have several thousand employees at many locations in Germany.
Does your heart beat for Mercedes-Benz? Then become part of our service team
We offer you more than just a job:
Above-tariff pay as well as vacation and Christmas bonuses Attractive, performance-oriented remuneration model days annual leave with a -hour week Company health insurance and attractive health promotion offers Employee conditions for our vehicles and other benefits Extensive range of further training opportunities Fascinating product presentations and first-class training coursesYour tasks as a service advisor (m/f/d) for vans:
Actively take over vehicles, prepare vehicle diagnoses and hand over vehicles to customers; Advise and support customers; Determine the scope of customer service and repair work and create repair orders; Processing orders, taking into account team workload and meeting deadlines; Carry out test drives with customers; Actively selling additional services; Making and monitoring cost agreements with customers, insurance companies and experts; Promote customer loyalty to our company through careful and targeted support and thus contribute to the economic success of the company; Process customer complaints promptly, quickly and comprehensively, carry out and document quality monitoring; Use your strong communication skills both for customer service and for teamwork; Continuously develop your skills with a strong willingness to learn, supported by our wide range of training measures. QualifikationenTo be best qualified for the position, you have:
Successfully completed technical vocational training; Master craftsman's certificate in the automotive trade, certified service advisor or comparable qualification desirable, otherwise willingness to develop further; Professional experience in service consulting at a car dealership is an advantage; Good knowledge of common systems in the service area; Affinity for new media and digitalization processes; Confident appearance, contact and communication skills as well as customer/service orientation and negotiating skills; Ability to work in a team and enjoy dealing with people; High motivation, flexibility and ability to work under pressure; Willingness to work flexible hours; Driving license class B & C1 (class 3)For us, it's not just your qualifications that count, you should also be a good fit as a person If reliability, collegiality and customer orientation are just as important to you as they are to us, then we look forward to receiving your application
The position is full-time and temporary/indefinite depending on entry requirements. We are very interested in a long-term and successful cooperation
BenefitsEssenszulagenMitarbeiterhandy möglichMitarbeiterrabatte möglichMitarbeiterbeteiligung möglichMitarbeiter EventsCoachingFlexible Arbeitszeit möglichHybrides Arbeiten möglichGesundheitsmaßnahmenBetriebliche AltersversorgungMobilitätsangeboteBetriebsarztGute Anbindung