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Remote Customer Success Rev Cycle Manager

vor 4 Monaten

Bad Homburg, Deutschland Fresenius Medical Care, North America Vollzeit

PURPOSE AND SCOPE:

The purpose of the Joint Venture (JV) Customer Success Manager (CSM) is to  maximize customer value  by fostering strong relationships with Fresenius Kidney Care JV partners, collaborating cross-functionally with JV Finance and RCM operations, representing the revenue cycle operations team, and delivering timely and accurate data and analytics to JV partners. The JV CSM acts as a bridge between revenue cycle operations and FKC JVs, working proactively to prevent issues and promote continued success. 

Physical Duties and Responsibilities  

Directly communicates with JV Finance and JV partners, performing accounts receivable (A/R) analysis and updates on a regular frequency. 

Monitors A/R performance; ensures JV A/R performance is meeting enterprise targets. 

Partners cross-functionally with RCM teams, proactively identifies trouble points, ensures action plans are established to address them, and delivers appropriate messaging to JV Finance and JV partners. 

Supports RCM strategies by developing and managing tactical execution of objectives, ensuring alignment with RCM operations. 

Prepares and presents professional reporting for JV partners on a routine basis. 

Establishes and maintains strong working relationships with cross-functional teams and JV partners. 

Identifies issues and dissatisfiers among JV partners and provides upward communication to JV Finance and RCM leaders. 

Assist with various projects as assigned. 

Other duties as assigned. 

Physical Demands and Working Conditions  

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Travel: up to 40% may be required 

Supervision  

May be responsible for direct supervision of various levels of billing, collections, reimbursement and/or revenue cycle staff. 

Education  

Bachelor’s Degree (preferred) or an equivalent combination of education and experience; Advanced Degree (desirable) 

Experience and Required Skills  

5-8 years related experience. 

3-5 years client relationship experience. 

Strong working knowledge of general accounting and revenue cycle. 

Strong computer skills must be proficient in Microsoft Office products, e.g., Word, Excel, Power Point, Power BI, and Outlook. 

Strong analytical, organizational, and critical thinking skills. 

Excellent oral and written communication skills, effectively communicates with all levels of management. 

Time management, prioritizing and effectively delegating tasks, and ensuring deliverables are prompt and timely. 

Proactive and solutions-oriented management style, ensuring alignment between JV partners and revenue cycle operations. 

Mentors and coaches others, promoting professional development. 

EO/AA Employer Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity 

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws. 

Career with a purposeWe offer an opportunity to create and deliver treatments that save and change lives for the better. We’ll support your ongoing development. And you’ll be part of a dedicated team of people who inspire each other to create the best possible healthcare outcomes each and every day. Inclusion and diversityJoining Fresenius Medical Care means becoming part of a team that values diversity. We embrace the wealth of different backgrounds, cultures, experiences and opinions that make up our workforce and strive to create an inclusive atmosphere in which all our employees feel valued. StabilityDeveloping innovative products and continuously improving our renal therapies made us the clear market leader in the production of hemodialysis machines, with sustainable, profitable growth . This position provides our 125000 employees with the stability and security they need to help improve the lives of our patients. Learning and developmentWe offer participation in programs at world-class business schools, leadership development, regular training for our nurses, health care professionals and manufacturing staff and digital access to high-quality educational content for all employees worldwide 24/7. Local benefitsOur employees enjoy both local and global opportunities for growth and personal fulfilment. We offer local benefits designed to suit the requirements of the respective country and place of work to create ideal conditions everywhere. Work-life balanceWe want to empower people to deliver better care. Therefore, we promote a better work-life balance through flexible working hours, part-time models, the possibility to work from home, and more.