Associate Customer Service

vor 3 Monaten


Ingolstadt, Deutschland MediaMarktSaturn Retail Group Vollzeit

Aufgaben

Unterstützung des hauptverantwortlichen Referenten und des Department Managers in der qualitativen und quantitativen Steuerung der bei MSD eingesetzten Dienstleister im Contact Center Business Erstellung von Reports und Präsentationen in Bezug auf die Kennzahlenerfüllung der eingesetzten Dienstleister Sichtung & Bewertung verschiedener Reports / Analysen und selbstständiges Antizipieren von erforderlichen Maßnahmen bei Abweichungen, zur Verbesserung der Servicequalität im Customer Service Qualitätsprüfungen zur Sicherstellung der Qualität im Contact Center

Profil

Erfolgreich abgeschlossene kaufmännische Ausbildung oder eine vergleichbare Qualifikation Mehrjährige Berufserfahrung im Bereich Customer Service und/oder der Contact Center Steuerung Analytische Fähigkeiten bei der Identifizierung von Verbesserungspotenzialen im qualitativen und quantitativen Umfeld Selbständige Arbeitsweise im Team, souveränes Auftreten, Belastbarkeit, unternehmerisches Denken, gute Kommunikationsfähigkeit sowie Organisations- und Koordinationsstärke Sicheres Auftreten sowie gute Kommunikations- und Präsentationsfähigkeiten Sicherer Umgang mit MS Office Anwendungen, insbesondere Excel & PowerPoint Gute Englischkenntnisse in Wort und Schrift
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