Manager Training Program Development
vor 3 Wochen
Join the movement and find new inspiration
We have an exciting opportunity as:
Manager Training Program Development (all genders welcome)
at the Kia Europe Headquarters in Frankfurt/Main, Germany.
Are you a self-motivated go-getter with a passion for shaping the future of automotive service? We're seeking a talented individual to join the Kia Academy Europe and drive the development of cutting-edge training programs for Kia Service Advisors.
Your responsibilities:
Collaborate with cross-functional teams to identify training needs and objectives.
Design and develop comprehensive training programs tailored to service advisors, focusing on optimizing customer service and satisfaction.
Incorporate innovative approaches and technologies to enhance training effectiveness, catering to diverse learning styles.
Create engaging Train the Trainer sessions to equip our team with the necessary skills and knowledge.
Develop training modules covering customer retention tools to bolster our service offerings.
Continuously evaluate and refine training materials to ensure relevance and effectiveness.
Stay updated on industry trends and best practices to drive continuous improvement.
Your talents:
Automotive engineering degree, automotive education or similar.
Profound Knowledge of Dealer Management, Retention Programs and Digitalization.
At least 5 years experience in adult education.
Proven experience in designing training programs specifically tailored for car dealership staff and processes.
Excellent communication skills to effectively convey concepts and ideas.
Highly organized with a knack for detail-oriented tasks.
Entrepreneurial mindset, always seeking innovative solutions.
Ability to coordinate with suppliers and stakeholders to ensure seamless execution.
Creative thinker who thrives on thinking outside the box.
Independent worker who enjoys working in a fast-paced multi-cultural environment.
Self-motivated with a can-do attitude, capable of taking initiative.
Proficiency in developing Train the Trainer programs to bring Dealer staff to the next level
Expertise in crafting training modules covering essential customer retention tools such as UBI (Usage-Based Insurance), RSA (Roadside Assistance), PPM (Prepaid Maintenance), repair financing etc.
Dedication to enhancing customer retention rates through continuous improvement initiatives.
Proficient in both written and spoken English (required). Knowledge of German and additional languages is a plus.
Enthusiasm, self-confident, positive thinking, flexible and have the ability to adapt in a multicultural and rapidly developing environment.
Who are we?
Kia is a global mobility brand with a vision to create sustainable mobility solutions for consumers, communities, and societies around the world. Founded in 1944, Kia has been building motorcycles, cars and trucks for more than 75 years.
Kia is now spearheading the popularization of electrified and battery electric vehicles, developing a growing range of mobility services while encouraging millions of people to explore the best ways of getting around. Our brand slogan – ‘Movement that inspires’ – reflects our commitment to inspire consumers through our products and services.
Kia Europe is the European sales and manufacturing arm of Kia Corporation. From our headquarters in Frankfurt, Germany, we lead 39 markets across Europe and the Caucasus, employing more than 5,500 persons, including about 3,500 blue collar workers in our state of the art car plant in Zilina, Slovakia.
Our headquarter is home to 37 different nationalities and this diversity is truly inspiring This means that every day at Kia is an opportunity to learn something new and to grow personally and professionally. The mix of ambitious and dynamic employees from all over the world is the fuel to our success.
If you're ready to unleash your creativity, drive positive change, and make a tangible impact in the automotive service industry, we want to hear from you Join us in our mission to elevate customer satisfaction and retention through unparalleled training programs.
You will enjoy working with us if you like these things:
A pulsating international environment. Our workforce is composed of people from 37 nations
Playing an active and important part in the development of Kia in Europe.
Developing new frameworks and solutions
Demanding challenges to which you can creatively contribute
A competitive compensation package; private leasing offer; systematic off and on-the-job training, free staff restaurant, support as concerns Health Management and more
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