Field Service Engineer, Germany

With over 25 years of experience, NSI Mobile Water Solutions , part of Nijhuis Saur Industries (Saur Group), is a leading provider of temporary water and wastewater treatment services. We offer an alternative to fixed plants to help customers maintain continuity of supply to core operations and minimise downtime in a wide range situation 24/7, 365 days a year.

At NSI Mobile Water Solutions, we believe in “Professionalism, Communication, Teamwork, External Focus and Service Excellence”.

Summary

The Field Service Engineer, Germany ensures that customers can use Mobile Water Solutions - rental equipment safely and efficiently to support an optimal performance. Activities include technical support installation, commissioning and maintenance services for mobile water treatment equipment that is rented out to customers. The Field Service Engineer plays a crucial role in maintaining customer satisfaction and fostering positive relationships with clients and rental companies.

The Field Service Engineer reports to the Operations Manager, Northern Europe.

Job Responsibilities:

• Installation: Setting up and installing equipment at the customer's location, ensuring it functions correctly and safely.
• Maintenance: Performing routine maintenance and inspections to ensure that the equipment remains in good working condition during the rental period.
• Repairs: Troubleshooting and repairing equipment if it breaks down or experiences technical issues during the rental period.
• Customer Support: Providing technical support and guidance to customers regarding the proper use and maintenance of the equipment. Interact with customers to understand their equipment needs, provide guidance on equipment operation, and address any issues or concerns. Deliver excellent customer service and build strong relationships.
• Documentation: Maintaining detailed records of equipment maintenance and repairs, including service reports, parts replacements, and work performed.
• Safety Compliance: Ensuring that the equipment meets safety and regulatory standards and addressing any compliance issues.
• Training: In some cases, offering training to customers or rental staff on the proper operation and maintenance of the equipment.
• Inventory Management: Monitoring the inventory of rental equipment, ordering spare parts when needed, and coordinating with suppliers.
• Troubleshooting: Diagnosing and resolving technical problems efficiently to minimize downtime for customers.
• Reporting: Providing feedback to rental companies about the performance and condition of equipment, as well as suggestions for improvements or replacements.
• Performs other duties of similar nature and level as assigned.

Job Requirements:

• Technical school diploma or equivalent mechanical and electrical work experience
• Proven work experience as Field Service Engineer (in the water industry) or a similar role (e.g., equipment maintenance, repair, or a related field)
• Mechanical and electrical knowledge and skills
• Knowledge of safety regulations and best practices to ensure a safe work environment.
• A good level of English language to communicate effective and clear with both technical and non-technical personnel, including clients, team members, and supervisors.
• A good level of German language (minimum B1 level)
• Knowledge of Google Application Suite and/or Microsoft Office software packages (Excel, Word, PowerPoint) and diagnostic tools used in equipment servicing.
• Capability to work across cultures, borders, and different methods of executing business within an international team.
• Physical Fitness - Ability to drive and work in various physically demanding environments (weather conditions, 24/7 duties.
• Possess a valid Driver's License to drive in the region.

Working for us means

We offer training and career development plans with competitive salary and benefits.

NSI Mobile Water Solutions is an equal opportunities employer. We invest in diversity, ensure equity and a sense of belonging in our inclusive culture. We have a zero-tolerance policy for harassment, bias or discrimination towards applicants and employees.

Are you a recruiter?

Please do not call or email us unless we have contacted you first. We believe that we can find our new colleagues ourselves, therefore agency support is not desired. Profiles and resumes sent unsolicited by agencies, even if you send them directly to a hiring manager, will be treated as direct applications from the candidate.

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