Senior Consultant

Job Description

Today, the corporate landscape is dynamic and the world ahead is full of possibilities None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.Your roleAs a Senior Consultant, you are an expert at contributing to different phases of the consulting lifecycle. You will be intensely involved in; you will define the problem, propose and refine the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape. Required- German proficiency level of C1/C2 (Minimum) and ability to speak in English- Knowledge of multiple SDLC models- Knowledge of relevant quality and process frameworks like CMMi, ITIL- Knowledge of different models of maintenance & support, knowledge of SLA frameworks and Transition process and Knowledge portfolio analysis tools to select and implement the right model- Experience of SIAM (Service Integration and Management) role to acts on behalf of a business to manage the services received from multiple IT delivery Towers- Experience of Supplier Management to ensure that all contracts with Service Suppliers meet the requirements and that all Service Suppliers fulfill the obligations specified in the contract.- Experience of Demand Management to align supply and demand by anticipating and regulating the consumption of services.- Experience of service catalog management to establish a process for developing and maintaining a service catalog that contains the respective status and all details about IT services.- Experience in service level management for maintaining and continuously improving the quality of IT service delivery- Experience of capacity management to assesses future business requirements, current, IT infrastructure, and ensures that all current and future capacity and service elements are efficiently delivered to meet business requirements- Experience in Availability management to Optimize the performance of the IT infrastructure and services by collecting, monitoring, analyzing and reporting all relevant availability data and initiating necessary changes to ensure the required availability.- Experience in IT Service Continuity Management to supports the Business Continuity process by ensuring that the required technical and performance IT operational elements can be restored within the required and agreed timeframes- Experience of Change management, Release and deploy management, Asset and configuration management, Knowledge management.- Experience of Incident Management, Event management, Problem management, Request management.- Experience of Continuous service improvement process.- Experience with AWS PAAS services and there APIs including but not limited to S3, MSK, SES, ECR, Cache, SNS, Cloud Watch, EC2.- Knowledge of programming language used in AWS deployment like Typescript, Java, C#- Strong understanding of Cloud Architecture and design principles for scalability, availability and performance.Preferred- AWS Certification is a plus.PersonalBesides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:• High analytical skills• A high degree of initiative and flexibility• High customer orientation• High quality awareness• Excellent verbal and written communication skillsInfosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

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