Aktuelle Jobs im Zusammenhang mit Technical Support Engineer - Essen - MSX INTERNATIONAL
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Technical Support Engineer
Vor 2 Tagen
Essen, Deutschland Transition Partners VollzeitTechnical Support Engineer Location: Essen, Germany (2 days per week onsite)Languages: German & English requiredTransition Partners are currently recruiting for a key client based in Essen who are on the lookout for an Technical Support Specialist Do you want to work for a company that has a positive impact on society?Do you want to join a superb working...
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Technical Support Engineer
vor 2 Wochen
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Technical Support Engineer
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Essen, Nordrhein-Westfalen, Deutschland GULP – experts united VollzeitAbout GULP – experts unitedWe are a dynamic and innovative company that values expertise and collaboration. Our team is passionate about delivering exceptional service and support to our clients.Job SummaryWe are seeking a highly skilled and motivated IT Support Specialist to join our team. As a key member of our support team, you will be responsible for...
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Technical Support Engineer
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Technical Support Engineer
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland heads in motion GmbH & Co. KG VollzeitAbout the RoleWe are seeking a highly skilled and motivated IT Support Specialist to join our team at heads in motion GmbH & Co. KG. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our customers and ensuring the smooth operation of our IT infrastructure.Key ResponsibilitiesProvide...
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Automotive Technical Support Specialist
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland MSX INTERNATIONAL VollzeitAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at MSX International. As a Technical Support Engineer, you will play a critical role in providing technical assistance to our clients in the automotive industry.Key ResponsibilitiesProvide technical support to retailers and NSCs to resolve technical concernsAssist in...
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Automotive Technical Support Specialist
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland MSX INTERNATIONAL VollzeitAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at MSX International. As a Technical Support Engineer, you will play a critical role in providing technical assistance to our clients in the automotive industry.Key ResponsibilitiesProvide technical support to retailers and NSCs to resolve technical concernsAssist in...
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Automotive Technical Support Specialist
vor 1 Tag
Essen, Nordrhein-Westfalen, Deutschland MSX INTERNATIONAL VollzeitJob Title: Automotive Technical Support EngineerAbout the Role:We are seeking a highly skilled Automotive Technical Support Engineer to join our team at MSX International. As a Technical Support Engineer, you will play a critical role in providing technical assistance to our retailers and customers, ensuring timely resolution of technical concerns and...
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Automotive Technical Support Specialist
vor 1 Tag
Essen, Nordrhein-Westfalen, Deutschland MSX INTERNATIONAL VollzeitJob Title: Automotive Technical Support EngineerAbout the Role:We are seeking a highly skilled Automotive Technical Support Engineer to join our team at MSX International. As a Technical Support Engineer, you will play a critical role in providing technical assistance to our retailers and customers, ensuring timely resolution of technical concerns and...
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Technical Support Engineer
vor 3 Monaten
Essen, Deutschland MSX International VollzeitTechnical Support Engineer (m/w/d) Hybrid Essen Purpose of the position As a Technical Support Engineer (m/w/d), you assist the retailer with the timely resolution of technical concerns. Your responsibilities include answering Technician queries when the retailer has been unable to resolve a customer concern via reference to normal data...
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Technical Support Engineer
vor 3 Monaten
Essen, Deutschland MSX INTERNATIONAL VollzeitTechnical Support Engineer (m/w/d)HybridEssen Purpose of the positionAs a Technical Support Engineer (m/w/d), you assist the retailer with the timely resolution of technical concerns. Your responsibilities include answering Technician queries when the retailer has been unable to resolve a customer concern via reference to normal data sources (literature,...
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Senior Technical Support Consultant
vor 1 Monat
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitOverview and Requirements This role is a key position within Lenovo's Premier Technical Support division, focusing on delivering exceptional assistance to our Premier Support clientele. You will engage with customers via phone and email, executing remote diagnostics and troubleshooting to effectively identify issues within our product range, including...
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Senior Technical Support Advisor
vor 1 Monat
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitOverview and Responsibilities This position is a technical role within Lenovo's Premier Technical Support division. In this capacity, you will provide top-tier assistance to Lenovo's Premier Support clientele. Through phone and email communication, you will engage in remote diagnostics and troubleshooting to effectively identify issues within the client...
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Premier Technical Support Specialist
vor 2 Monaten
Essen, Deutschland Lenovo VollzeitDescription and Requirements This a technical role within the Lenovo’s Premier Technical Support team based in Essen and Stuttgart, Germany. In this role you will be delivering best in class support to Lenovo’s Premier Support customers. Over phone and email you will perform remote troubleshooting and isolation to accurately diagnose reported...
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Senior Technical Support Advisor
vor 1 Monat
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitOverview:This position is part of Lenovo's Premier Technical Support team, focused on delivering exceptional assistance to our Premier Support clientele. The role involves providing top-tier support through various communication channels, including phone and email, to troubleshoot and resolve issues related to our product range, which includes notebooks,...
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Senior Technical Support Consultant
vor 1 Monat
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitOverview and Responsibilities This position is part of Lenovo's Premier Technical Support division, where you will provide exceptional assistance to our Premier Support clientele. Your primary duties will involve remote troubleshooting and problem resolution via phone and email, ensuring high first-contact resolution rates and coordinating with parts...
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Senior Technical Support Consultant
vor 1 Monat
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitOverview and Requirements This position is part of Lenovo's Premier Technical Support division, where you will provide exceptional assistance to our Premier Support clientele. Your primary responsibilities will include remote troubleshooting and problem isolation via phone and email, ensuring accurate diagnosis of issues related to our client product...
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Premier Technical Support Specialist
vor 1 Woche
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitAbout the RoleThis is a technical position within Lenovo's Premier Technical Support team based in Germany. As a member of this team, you will provide best-in-class support to Lenovo's Premier Support customers. Your responsibilities will include delivering remote troubleshooting and isolation to accurately diagnose reported problems within the client...
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Premier Technical Support Specialist
vor 1 Woche
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitAbout the RoleThis is a technical position within Lenovo's Premier Technical Support team based in Germany. As a member of this team, you will provide best-in-class support to Lenovo's Premier Support customers. Your responsibilities will include delivering remote troubleshooting and isolation to accurately diagnose reported problems within the client...
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Automotive Technical Assistance Engineer
vor 1 Monat
Essen, Nordrhein-Westfalen, Deutschland MSX INTERNATIONAL VollzeitAutomotive Technical Support Engineer (m/f/d) with PolishHybrid Work ModelLocation: Essen Role OverviewAs an Automotive Technical Support Engineer (m/f/d), you will play a crucial role in assisting retailers with the efficient resolution of technical issues. Your primary responsibilities will include addressing Technician inquiries when standard resources...
Technical Support Engineer
vor 4 Monaten
About MSX
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
We are currently looking for a new team member as Technical Support Engineer (m/w/d), for the automobile manufacturer Jaguar Land Rover (JLR), with the location Essen.
Purpose of the position
As a Technical Support Engineer (m/w/d), you assist the retailer with the timely resolution of technical concerns. Your responsibilities include answering Technician queries when the retailer has been unable to resolve a customer concern via reference to normal data sources (literature, bulletins, etc.) and providing electronic and online support from diagnostic tools.
Duties and responsibilities
- Support retailers and NSCs to resolve technical concerns.
- Increase First Time Fix Rates and Customer Satisfaction with the objective of reducing Warranty Cost and Repeat Repairs.
- Carry out Support to dealer network on Hard to fix vehicles to improve concern fix rates.
- Work in close relationship with Engineering and Product Investigation teams to identify vehicle product concerns in quantifiable, and factual data.
- Answering technical queries primarily by electronic system but where appropriate also by telephone or WebEx session.
- Create electronic records to document contact details and diagnostic advice on client system.
Knowledge and skills
- Experience in vehicle diagnostics
- Good knowledge of automotive electronics, electric and/or hybrid vehicles
- Completed training as a motor vehicle technician or foreman
- Professional experience as a service consultant/service manager or workshop foreman
- Excellent English skills (English is the first language at this opportunity)
- Good knowledge of French/Dutch/German is advantageous
In joining MSX, you can enjoy
- Potential to progress within the company
- Annual gross salary of 48-56.000 EUR (depending on qualifications and experiences)
- 28 days annual leave per year (+ 3 days on top: Christmas, New Year's Eve, Rosenmontag)
- Hybrid working model (20-40% on-site & 60-80% remote)
- Flexible working environment with core hours
- Diverse and welcoming team
- The possibility of working for a renowned automobile manufacturer
