Life Scientist as Global Tech Support Specialist

Vor 3 Tagen

Bielefeld, Deutschland Miltenyi Biotec Vollzeit
Job Description

  • As a member of Miltenyi Biotec’ s Global Technical Support team, you will provide expert level technical support for our product portfolio, deliver product training and support products throughout their lifecycle.  
  • You will provide technical support to global colleagues (sales, support and service), distributors and VIP customers. This includes answering enquiries, providing application support, investigating and resolving technical issues.
  • You will carefully document your support activities and also collect, analyze and communicate data required for product performance analysis.   
  • You will liaise with other departments to resolve complaints. Manage and maintain our product knowledge database. Occasionally provide on-site support for customer demonstrations, equipment installations or troubleshooting.  
  • Finally, you will create, manage and deliver product training, both in-house and in the field worldwide.  
  • You will support products by working with Marketing, R&D and Production at all stages of the product lifecycle.  

Qualifications

  • You have an academic degree in science, engineering or a comparable scientific education. A PhD is an advantage.  
  • Proven experience in imaging and microscopy is essential. Experience in cell biology, immunology, hematology, neurology or stem cells is a benefit.
  • As a strong communicator in English, you will discuss technical issues and convince stakeholders through written and oral presentations. Another foreign language (e.g. French/Italian/Spanish) is beneficial.
  • You will have strong customer service skills and a service-oriented mindset.
  • This is an office-based role but will require regular international travel.  


Additional Information

What we offer

  • Diversity: International teams and cross-border intercultural communication
  • Room for creativity: It’s the most clever solution that we always strive for
  • Miltenyi University: A clever mind never stops learning, take advantage of our inhouse Training Academy

Contact us

If you have the skills and qualifications for this position, please use the link to send us your details (application letter, curriculum vitae, references and certificates). Please give us some idea of when you can start and the kind of salary you are looking for, outlining the reasons you have made this application.

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