Staff Education Services Operations Specialist

bOverview /b pIn this role you will drive regional Education Services growth by shaping strategy, leading pipeline and forecast activities, and building partnerships with sales, customers, and distributors. You will own ATP development and distributor programs, ensuring delivery quality and revenue attainment. You’ll engage executives, negotiate complex agreements, and steer cross-functional teams to meet regional targets. This is a growth-facing, strategic leadership role focused on digital transformation within Emerson’s education ecosystem. /p bVerantwortungsbereiche /bulliOwn regional Education Services revenue, bookings, margin, utilization, and growth targets /liliDevelop and execute a multi-year regional growth strategy aligned with corporate objectives /liliDrive pipeline generation and conversion to achieve KPIs /liliIdentify new market opportunities and expansion strategies for training and certification /liliLead forecast planning, quarterly reviews, and performance reporting /liliProactively identify risks to target attainment and implement corrective actions /liliBuild trusted relationships with regional Sales Leaders, Account Managers, CS teams, and BU leaders /liliPartner with sales on strategic opportunities and account planning for training attach and expansion revenue /liliInfluence and enable sales to position Education Services as a core component of customer success and digital transformation /liliParticipate in customer executive briefings, negotiations, and strategic account reviews /liliDevelop and present business cases and value propositions to customer leadership /liliOwn the regional distributor strategy and manage distributor relationships /liliEstablish performance metrics and business plans with distributors /liliConduct regular business reviews with distributors to drive growth and accountability /liliIdentify underperforming relationships and implement recovery or replacement strategies /liliIdentify, recruit, onboard, and develop Authorized Training Partners (ATPs) /liliEstablish annual business plans and performance targets for ATPs /liliMonitor ATP performance against revenue, quality, utilization, and customer satisfaction KPIs /liliDrive ATP capability development and certification readiness /liliLead contract negotiations, renewals, audits, and reviews for ATP partners /liliExpand the ATP network to support regional growth objectives /liliBuild executive-level relationships with key customer stakeholders /liliPresent proposals to leadership and decision-makers /liliLead complex commercial discussions and enterprise training agreements /liliAct as escalation point for high-impact customer issues /liliManage difficult customer situations and conflicts while protecting relationships /liliInfluence cross-functional teams to support regional objectives /liliProvide market intelligence to leadership, marketing, portfolio, and content teams /liliCollaborate with product, marketing, and sales to align go-to-market activities /liliRepresent Education Services in regional leadership discussions and strategic planning initiatives /li /ul bZentrale Anforderungen /bulliStrategic Business Development /liliRevenue Growth KPI Achievement /liliChannel Partner Management /liliAuthorized Training Partner Development /liliExecutive Stakeholder Management /liliCommercial Negotiation Closing /liliInfluencing Without Authority /liliConflict Resolution /liliSales Enablement Account Planning /liliMarket Development Strategy /liliBusiness Forecasting Analytics /liliCustomer Relationship Management /liliEntrepreneurial Mindset /liliResults Orientation /liliGo-Get-It Attitude and Growth Mindset /liliWilling to travel up to 15% /li /ululliPartnership mindset /liliClear communication /liliCollaborative teamwork /liliForecasting and analytics /liliStrategic account planning /liliCommercial negotiations /li /ul