Administrative Services Senior Manager

Vor 2 Stunden

Stuttgart, Baden-Württemberg, Deutschland Boston Consulting Group Vollzeit

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Who We Are

Our strategy? To be anything but typical strategy consultants Our unconventional nature is embedded deep in our DNA. Over 60 years ago, BCG shook up the world of strategy consulting. Now, it has grown to become one of the world leaders in the field. How do we manage to stay ahead of the pack? The answer is simple: by reinventing ourselves every day and providing a home with diverse career opportunities to the best talent and most creative minds all over the world. And by giving you the chance to make an impact in business and society. BCG stands for authenticity, exceptional work, and strong integrity. Once you’ve become part of the Group, we’ll help you find your path, unleash your potential, effect change, and advance the world. #jointhegroup “Your business is our business.” If our Business Management and Operations Team had a slogan, that’s what it would be. The fact is, though, that the members of this team are far too busy ensuring our consultants’ work is efficient and productive to have the time to come up with slogans. Whether Executive or Management Assistant, Receptionist, Facility Staff member, Team Lead, or Office Manager: Each and every member of the Business Management and Operations Team contributes directly to our consultants’ success, and thus to that of our clients.

What You'll Do

As an Administrative Services Senior Manager, you take people leadership responsibility for a multi-market Assistant organization, with a clear focus on leading leaders. You lead your own Assistant team as well as other line managers, the Administrative Services Managers (ASM). You set consistent leadership and performance standards, drive the integration of the markets into one Assistant organization, and combine people leadership with operational steering and ownership of selected strategic and transformation initiatives, including generative AI (GenAI) adoption. You build relationships with Office Managers, local leadership and key functions, and act as a trusted sparring partner and deputy for the Director. Your time is split roughly as follows: about 40 percent people leadership (line management of the Administrative Services Managers and leadership of your own Assistant team), about 40 percent market leadership and integration, and about 20 percent strategic projects and organizational effectiveness.

Line-manage the Administrative Services Managers as a leader of leaders, with accountability for their performance, development and leadership effectiveness, and coach and mentor them.
Lead, develop and performance manage an Assistant team yourself, with a deliberately reduced operational capacity requirement.
Ensure consistent leadership, performance management and development standards across markets, including calibration and succession input.
Drive the integration of the markets into one Assistant organization, so that teams work as one system while respecting local market needs.
Lead selected cross-market strategic and transformation initiatives, taking ownership of implementation, stakeholder alignment, and the adoption of new ways of working across the Assistant organization, including GenAI adoption.
Steer operations across markets with accountability for operational performance: service quality, coverage, operating rhythm and operational effectiveness. Set operational priorities independently, resolve complex escalations, drive operational improvements and align with the Director on strategic decisions. Work closely with the owner of full-time equivalent (FTE) and assignment planning to balance capacity across systems.
Recruit independently at Assistant and ASM level, and support recruiting for senior roles.
Bring a strategic perspective to people topics, including an understanding of overall budget allocation.
Prepare and finalize communication and decision material for Director level and above, and present strategic topics in the Assistant townhalls and in front of the Assistant community.
Build and maintain relationships with Office Managers, local leadership, HR, Finance and counterparts across EMESA and the global Assistant network.
Cover for the Director for shorter periods, for example during vacation.

What You'll Bring

Leadership experience: You have led teams successfully. Experience in line-managing and developing other people leaders is an advantage. You handle difficult people situations, from performance issues to exits, with fairness, professional distance and judgment.
International leadership experience: You have led people or teams across several countries, cultures or locations, ideally remotely, and know how to create consistent standards while respecting

Administrative Services Senior Manager

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