Service Assistant

Vor 4 Tagen

Regensburg, Bavaria, Deutschland Hendrick Automotive Group Vollzeit

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Exotic Cars of the Carolinas CharlotteLocation: 400 Tyvola Road, Charlotte, North Carolina 28217

Pay: Starting at $18.50/hr.; dependent upon experience.

Schedule: Monday through Friday, 8:30 AM to 5:30 PM

What We Offer:

100% employer-paid medical and prescription coverage (no premium cost to you)Dental, vision, and short- and long-term disability coverage, plus supplemental voluntary life insurance$20,000 basic life insurance and AD&D at no cost401(k) with employer match (50% of contributions up to $2,000 annually)Flexible Spending Accounts for medical and dependent care expensesPaid holidays, including a floating holidayPaid vacation that increases with tenurePaid sick time (up to 40 hours per year)Personal Observance Day: 8 hours off for a day of cultural, religious, or personal significanceEmployee Assistance Program at no cost, available to your entire householdFree, unlimited financial wellness coaching through Your Money Line

Summary: Responsible for identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

Greets customers in the service drive area and assists them with the process of checking vehicle in for service.Assists Service Advisor by working with customer and technician to identify required maintenance.May advise customers on necessary and recommended services.May offer additional services and repairs to customers.Assists with moving vehicles.Assists customers with reviewing documentation, processing payment, and returning keys for completed services.Schedules appointments with customer.Maintains CSI at or above Company standardsMaintains an organized, clean and safe work areaParticipates in required trainingRecords all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations.Demonstrates the Company’s Core ValuesComplies with Company policies and proceduresObserves all Federal, State, Local and Company safety rules and regulations in the performance of duties.Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

√ High School Diploma

Field of Study/Work Experience:

√ Automotive

Desired Work Experience:

√ up to 3 years

Education/Experience:

Previous experience in automotive or customer service industries desired. Basic knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.

Certificates and Licenses:

√ Valid Driver’s License

Computer Skills:

Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.

Environment Demands:

Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other em

Service Assistant

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