Relationship Manager

Company Description SK Finance Limited is a Middle Layer NBFC with over three decades of experience in providing vehicle loans, small business loans, and personal finance solutions, primarily in rural and semi-urban areas across North, West, and Central India. The company operates in 12 states and 2 union territories, with more than 700 branches, Assets Under Management of INR 15,755 crore, and a workforce of over 12,800 employees. SK Finance maintains a strong focus on quality, underwriting standards, innovation, and customer-centric services, including support for underserved segments beyond the traditional banking system. Guided by the belief that every customer is a key contributor to organizational growth, the company aims to create a positive societal impact through its financial partnerships. SK Finance is backed by leading private equity funds such as Norwest Venture Partners, TPG Capital, Baring India, Evolvence India, and others. Role Description The Relationship Manager is a full-time, on-site role based in the Ruhr Region. This role involves managing and nurturing relationships with existing and prospective customers, understanding their financial needs, and recommending suitable products and services. The Relationship Manager will handle customer onboarding, documentation, and post-disbursement support while ensuring compliance with company policies and regulatory guidelines. Daily activities include regular customer visits, portfolio monitoring, addressing service queries, coordinating with internal teams for smooth loan processing, and supporting business growth targets. The role also requires maintaining accurate records, preparing periodic reports, and contributing to initiatives that enhance customer satisfaction and long-term retention. Qualifications Strong relationship management and customer service skills, with the ability to build trust and long-term partnerships. Proficiency in sales and business development activities, including lead generation, cross-selling, and achieving portfolio targets. Solid understanding of retail lending, vehicle finance, or small business loans, and basic knowledge of credit assessment and risk concepts. Effective communication, negotiation, and interpersonal skills for working with diverse customer segments and internal stakeholders. Good organizational and documentation skills, with attention to detail and adherence to processes and regulatory requirements. Comfort with using digital tools and CRM or loan management systems to manage customer data and track activities. Bachelor’s degree in business, finance, commerce, or a related field; prior experience in NBFCs, banking, or financial services is preferred. Ability to work independently in the field, adapt to local market conditions, and demonstrate integrity and professionalism. JD To Source and achieve targeted New Car Business as per the branch requirement â€
¢ Responsible for individual sales Target completion â€
¢ Responsible for X BKT Collection as per the cases allocation â€
¢ Responsible for PDD closure of cases sourced by self â€
¢ Lead generation via conducting multiple sourcing activities â€
¢ Responsible for positive Dealer relationships â€
¢ Sourcing new business channels â€
¢ Resolution of Customer complaints or leading to concerned department