Know-Your Customer Banking

Vor 2 Tagen
Frankfurt, Hesse, Deutschland Xionex Vollzeit
Company Description Xionex supports banks, insurers, and enterprises in modernizing operations through governed AI, vertical AI agents, and deep domain expertise. The company focuses on reducing operational costs, accelerating back-office processes, and improving quality and accuracy in critical workflows. With a high-performance global service-delivery model, Xionex helps financial institutions unlock new efficiency opportunities and streamline compliance-related activities. Team members work with advanced technologies and industry-leading clients, contributing to innovative solutions in the financial services sector. Role Description The Know-Your-Customer (KYC) Banking role at Xionex is a full-time hybrid position based in Frankfurt, Germany, with some flexibility to work from home. In this role, the team member reviews and verifies customer documentation, conducts due diligence checks, and ensures compliance with internal policies and external regulatory requirements. Daily tasks include updating and maintaining KYC records, monitoring alerts for potential risks, and escalating issues when necessary. The role involves regular communication with customers and internal stakeholders to clarify information, resolve inquiries, and support a high level of customer satisfaction. The team member collaborates with operations, risk, and compliance teams to improve KYC processes and contribute to continuous quality enhancements. Qualifications
• Candidates should possess strong Interpersonal Skills and a focus on Customer Satisfaction.
• German C1 Level and valid work permit
• Candidates should possess solid Customer Support abilities and a service-oriented mindset.
• Candidates should possess robust Analytical Skills for reviewing documentation and assessing risk.
• Candidates should possess clear and professional Communication skills, both written and verbal.
• Experience in banking, financial services, or KYC/AML processes is highly beneficial.
• Knowledge of regulatory requirements related to customer identification and anti-money laundering is an advantage.
• Ability to work accurately with detailed information, manage multiple cases, and meet deadlines.
• Proficiency with standard office software and familiarity with CRM or compliance systems is preferred.
• Relevant education in Finance, Business, Law, or a related field, or equivalent practical experience.

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