EUC L-1 Engineer

Vor 24 Stunden

Hamburg, Deutschland Solyssey Vollzeit
📢 We’re Hiring: L1 IT Support Technician | Deskside & Field Support 📍

Location:
Germany
- Hamburg -Valentinskamp 88-90, 20355 Hamburg, Germany Gernsheim Mainzer Str. 41, 64579 Gernsheim 🏢 Work Arrangement: Onsite

Experience:
1
- 3 Years 📢 We’re Hiring: EUC L1 Technician in Germany We are looking for an EUC L1 Technician to provide hands-on deskside and field IT support for end-user devices, hardware, peripherals, and approved software. 🔹

Key Responsibilities
• Set up, configure, swap, and troubleshoot laptops and desktops.
• Install and replace monitors, docking stations, keyboards, mice, and printers.
• Perform basic Windows/macOS, connectivity, application, and hardware diagnostics.
• Assist with device enrollment, MFA setup, and user profile validation.
• Maintain asset inventory and update CMDB/ticketing records.
• Support office moves, equipment changes, and device deployment activities.
• Document work performed, test results, and asset details accurately.
• Follow customer procedures, information security policies, and site safety requirements.
• Escalate complex technical issues to EUC L2 or the relevant support team. 🔹 Required Skills
• Windows 10/11 and basic macOS troubleshooting.
• Microsoft 365 and Active Directory/Entra ID fundamentals.
• Intune, SCCM, or equivalent endpoint management tools.
• ServiceNow, Odoo, or other ticketing systems.
• Basic TCP/IP and Wi-Fi troubleshooting.
• Strong communication, customer service, and problem-solving skills. 🎯

Experience:
1–3 years in desktop support, deskside support, field services, or IT service desk. Relevant Microsoft or OEM certifications are an advantage. Interested candidates can apply by sending their updated resume to contact@solyssey.com & jobs@solyssey.com