Partner Success Manager

ATworld, operated by Simplify Places GmbH, is redefining the way we work and connect.

We offer a flexible, connected, and ownable 'fourth space' - a dynamic ecosystem where individuals and companies can access resources, services, and communities anytime, anywhere.

Supported today by hotels and offices owned by Aroundtown, ATworld is rapidly expanding across Europe and partnering with external locations such as hotels, cafés, and coworking spaces. We are committed to proving that doing good and doing well can go hand in hand.

Backed by Aroundtown - one of Europe’s leading real estate companies - ATworld has the resources and scale to pioneer the future of work.

Onboarding and listings

• Take partners from signed contract to live: create listings, hold the onboarding call with an app demo, set the location live.
• Keep listings accurate, maintaining consistency and quality across the app.
• Work with the team lead together to improve existing processes, to then prepare the operations for growth

Account management

• Be our partners’ point of contact and build relationships ensuring their success with ATworld.
• Consult them on the listing, offering, and potential initiatives to increase bookings, visibility, and/or payout.
• Maintain a regular contact strategy and review booking as well as feedback reports.
• Review the partner reconciliation report to check the payouts.

Partner support

• Handle partner requests on bookings, content, and listing changes.
• Keep response times visible and improve them where you can.
• Turn repeat questions into a clear SOP or a better listing flow.

Systems, quality, and reporting

• Work in HubSpot every day: pipeline, tasks, tickets, and activity on the account.
• Review our bookings and feedback report, spot patterns and opportunities that will improve our members’ experience on site. 

• 2–3 years in account management, partner or customer success, hospitality operations, coworking, or a similar marketplace / supply role.
• You're an excellent communicator, both in writing and verbally. You can explain complex topics in a simple, clear, and friendly manner. You are comfortable speaking on the phone and in person with out partners.
• Highly organized & proactive: You can juggle multiple tasks and priorities in a fast-paced environment without losing sight of the details. You don't wait to be told what to do; you actively look for ways to help.
• You’re tech-savvy and comfortable using various software and back-office systems for managing data and content. 
• You're detail-oriented and thorough in your work, ensuring consistent quality in the projects you are working on.
• You are curious about how to make a repeatable process better.
• Berlin-Based: You are located in Berlin and are excited about a hybrid role that combines remote work with in-person collaboration.
• Comfortable working with a CRM, HubSpot is a plus.
• Fluent in German and English.
• A Bachelor’s degree in Business, Marketing, Communications, or a related field is a plus.

• Working from all the different ATworld locations.
• Being part of a fun, dynamic, and international team.
• Real impact. You can shape the processes, production, and decisions that are made.
• Flat hierarchy, so you will be working very closely with the leadership of the team.

If you are interested, we are looking forward to your application

For any questions, feel free to reach out to Esther Köhne at esther.koehne@thisisatworld.com.

Looking forward to meeting you