Team Lead

WorkNomads is on the hunt for a BPO Team Lead with German & French to join our team 

Who We Are: 

We are building a community where global talent is geographically unleashed, and diversity is celebrated. We champion the freedom of living and working across borders, shaping a nation without a country. 

• Remote engineering services, global impact — expert engineering, design, and business talent in cross-disciplinary project teams. 
• Diversity celebrated — 40+ nationalities, 4 continents, one team. 
• Continuous growth — we invest in you: projects, coliving, community, pushing you beyond what you thought possible. 

Your mission at WorkNomads: 

• Lead, supervise, and motivate a team of sales agents to consistently meet or exceed KPIs (generated revenue, conversion, sign ratio, productivity). 
• Monitor and analyze performance metrics, conduct quality audits, and deliver constructive feedback and coaching.
• Plan and manage schedules, ensuring adequate coverage and minimal shrinkage.
• Act as the primary escalation point, resolving complex issues and maintaining service excellence.
• Assist agents with basic IT issues & file IT tickets for more complex issues
• Provide real-time floor support and guidance to agents during active operations.
• Identify process inefficiencies, recommend and implement improvements.
• Collaborate with clients and internal teams to align on SLAs, expectations, and performance targets.

We want to hear from you if you have: 

• Fluency in English, German and French (both written and spoken) is essential.
• Bachelor’s degree in Business, Management, or a related field (or equivalent practical experience).
• 2–4 years of supervisory or leadership experience in a BPO or contact center environment.
• Strong leadership, coaching, and conflict-resolution skills.
• Solid understanding of performance metrics, analytics, and workforce management.
• Proficiency in CRM systems, workforce management tools, and MS Office Suite.
• A passion for continuous learning & collaboration in a global setting 
• A team player mentality and believe no one should be left behind regardless of background 

Perks of being one of us: 

• Flexible work setup: work fully remotely from any country in the EU on a self-employment/B2B contract, or join our Sofia, Bulgaria office under a local employment contract that offers a comprehensive social welfare package. 
• Autonomy: an environment where your technical vision matters, and you own your work-life balance. 
• Growth: a personalized career development program to fuel your journey; learn from experts, expand your craft, and work across industries. 
• Global vibe: an international, dynamic, remote-first workplace. 
• Connectivity Support: home office allowance
• Total Rewards: paid time off and competitive remuneration. 
• Community: team get-togethers and networking events are in our DNA 
• Seamless Living: need a base? Digitally check into a spacious room at our WN LAB Hotel, Bulgaria’s biggest and coolest 4★ co-living hotel. No deposit, with special discounted rates for single apartments starting from 660 EUR/month (utilities & cleaning included). 
• Be part of something beyond work: culture, values, impact.  

Klingt interessant? Dann bewirb dich jetzt und werde Teil von WorkNomads

Bewerben Sie sich direkt über: https://www.jobseurope.com/jobs/team-lead-bpo-german-and-french-remote-d866a7d5-41d9-431c-baba-82c2a1b24d7c