German Speaking Customer Service for Hospitality
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Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a German Speaking Customer Service Representative within the Hospitality & Tourism industry. This role is tailored for dynamic individuals who are excited about helping clients create unforgettable travel experiences while providing exceptional customer support.
Responsibilities
- Provide high-quality customer service to German-speaking clients across various platforms including phone, email, and chat.
- Assist customers with booking inquiries, travel arrangements, and general information related to hospitality services.
- Handle client complaints and feedback professionally, ensuring timely resolutions and fostering customer loyalty.
- Work collaboratively with internal teams to address customer needs and enhance their travel experience.
- Stay informed about the latest promotions, packages, and services offered by the company.
- Document all customer interactions accurately to support service quality and compliance.
- Promote company values and represent the brand positively to all customers.
Requirements
- Fluency in German and English, both written and spoken.
- Previous experience in customer service, particularly in the hospitality or tourism sector, is highly desirable.
- Strong interpersonal and communication skills.
- Ability to handle difficult situations calmly and professionally.
- Proficiency in customer service software and Microsoft Office Suite.
- A detail-oriented mindset with the ability to multitask in a fast-paced environment.
- A passion for travel and helping customers create memorable experiences.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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