CX Design Researcher

vor 21 Stunden


Ludwigsburg, Deutschland MANN+HUMMEL GmbH Vollzeit

As worldwide experts in filtration, MANN+HUMMEL develop solutions for vehicles, industrial applications, clean air inside vehicles and the sustainable use of water. With team spirit and an open culture of communication, we are continuously working towards achieving our vision of 'leadership in filtration'. Become part of our team.AufgabenYour ChallengesAct as a trusted advisor for our Journey Teams with methodic & operational supportEstablish and grow the "research" focus within the Design TeamDevelop a scalable research framework: Create a structured approach that defines processes, best practices, and tools for research activitiesBuild and maintain a research repositoryEnsure all research activities comply with ethical guidelines and data protection regulations, fostering trust and transparencyEmpower teams through workshops, training, and coaching to adopt customer-centric design methods & support with academy activitiesProfilYour ProfileEducation: Degree in Interaction Design, Service Design, Psychology, or a related fieldExperience: Minimum 5 years in Design Research, User Research, or related areas, ideally in a B2B contextExpertise:- Strong background in both qualitative and quantitative research methods- Hands-on experience with state-of-the-art research platforms (e.g., Dovetail, Lookback, TheyDo)- Solid understanding of user-centered design, Design Thinking, and agile methodologies, including workshop facilitation- A portfolio showcasing impactful research projects- Ability to guide interdisciplinary teams through complex customer insights- Proven experience working in cross-functional teams within agile setups- Languages: Fluent English (C1) and good German skills (B2)- Personality & Skills:- Excellent storytelling and presentation skills for diverse stakeholders- Ability to translate complex findings into clear, actionable recommendations- Outstanding communication and collaboration skillsDiversity and inclusion are part of our DNA. We select solely based on the best talent. We therefore welcome applications from all individuals regardless of age, gender, origin, ethnicity, disability, or any other characteristics protected by law.Please note that, for data protection reasons, we cannot accept applications via email. Kindly use our online application form instead.Wir bietenYou work with a high degree of autonomy and decision-making freedomPerformance-based compensation and comprehensive social benefitsFlexible working hours with 35 hour week, plus 30 days of vacationHybrid working option for employees with children under 12 years: 3 days in Ludwigsburg, 2 days remote; otherwise, 5 days in LudwigsburgEveryone has Talent: Our talent management process supports your professional developmentIn-house company restaurantReserved places in a private daycare center nearby (for both under-3 and over-3 children)A modern company pension plan to complement your statutory pension insuranceAdditional private health insurance (e.g., dental insurance)A wide range of discounts through our Corporate Benefits Portal (e.g., on vacations, fashion, insurance, etc.)Mobility benefits: subsidy for the Germany Ticket, JobRad leasing, and e-charging stations in the free company parking garage with a company charging rateJBTE_DE


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