IT Operations Support Analyst
Vor 4 Tagen
ITT is a leading manufacturer of critical components for harsh environments that serves fast-growing end markets in flow, aerospace and defense, energy and transportation. Building on our heritage of innovation, we partner with our customers to deliver solutions to the key industries that underpin our modern way of life.Headquartered in Stamford, CT, we have more than 11,700 employees globally with operations in ~40 countries and sales in more than 125. At our core is our engineering DNA, with 1,280+ engineers, 1,700+ active global patents and ~51 manufacturing locations.Position Summary:The IT Support Specialist provides 1st and 2nd level technical support for end users at the Germany location. This role ensures smooth operation of IT systems, resolves incidents and service requests, and supports infrastructure projects. The position requires strong troubleshooting skills, customer service orientation, and the ability to work in a global environment.AufgabenProvide 1st and 2nd level IT support (onsite and remote) for end users.Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.Support Windows OS, Microsoft 365, business applications, and peripherals.Perform installation, configuration, maintenance, and documentation of IT hardware and software.Maintain accurate IT inventory and documentation.Escalate complex issues to internal IT teams and Enterprise IT of the parent company.Assist in company infrastructure projects and provide vacation coverage for the IT System Engineer.Administer basic network infrastructure (switches, access points, cabling, network cabinets).Manage and support mobile devices (smartphones, tablets) including MDM solutions.Provide support for telephony systems (VoIP phones, softphones) and troubleshoot connectivity issues.Support industrial devices (barcode scanners, handheld terminals, rugged devices) used in production and logistics.Ensure compliance with IT security policies and data protection standards.ProfilMinimum 2–3 years of experience in IT HelpDesk or Technical SupportStrong knowledge of Windows OS, Microsoft 365, Active Directory, Group PolicyFamiliarity with ticketing systems (ServiceNow or similar)Ability to perform remote troubleshooting and guide users effectivelyBasic networking knowledge (TCP/IP, DNS, DHCP, VPN)Experience with hardware diagnostics and peripheral setupKnowledge of ITIL principles is a plusCertifications such as CompTIA A+, ITIL Foundation, or Microsoft are highly desirableGood understanding of security's best practices and data privacy principlesExperience with mobile device management (MDM) solutions and telephony systemsFamiliarity with industrial devices and their connectivity requirements is a strong plus- Desired Skills & Competencies:Excellent communication and customer service skills (German & English)Strong problem-solving ability and patience under pressureTeam player with attention to detail and documentation skillsWillingness to learn and grow in a global environment- Nice to Have:Experience with Cisco networking (CCNA is a plus)Familiarity with firewalls (Palo Alto) and monitoring toolsKnowledge of virtualization (Hyper-V or VMware)Wir bietenAn interesting role with responsibility and flat hierarchiesAttractive compensation package30 days of annual leave, flexible working hours, and up to 20% remote workAn international and collaborative working environmentComprehensive health promotion programsCompany bike leasing programJBTE_DE
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IT Operations Support Analyst
Vor 5 Tagen
Wiesbaden, Hessen, Deutschland ITT Bornemann VollzeitITT is a leading manufacturer of critical components for harsh environments that serves fast-growing end markets in flow, aerospace and defense, energy and transportation. Building on our heritage of innovation, we partner with our customers to deliver solutions to the key industries that underpin our modern way of life.Headquartered in Stamford, CT, we have...
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IT Operations Support Analyst
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Wiesbaden, Hessen, Deutschland ITT Inc. VollzeitITT is a leading manufacturer of critical components for harsh environments that serves fast-growing end markets in flow, aerospace and defense, energy and transportation. Building on our heritage of innovation, we partner with our customers to deliver solutions to the key industries that underpin our modern way of life.Headquartered in Stamford, CT, we have...
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Wiesbaden, Hessen, Deutschland ITT VollzeitAbout ITT:ITT is a leading manufacturer of critical components for harsh environments that serves fast-growing end markets in flow, aerospace and defense, energy and transportation. Building on our heritage of innovation, we partner with our customers to deliver solutions to the key industries that underpin our modern way of life.Headquartered in Stamford,...
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IT Operations Support Analyst
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Wiesbaden, Deutschland ITT Bornemann GmbH VollzeitITT is a leading manufacturer of critical components for harsh environments that serves fast-growing end markets in flow, aerospace and defense, energy and transportation. Building on our heritage of innovation, we partner with our customers to deliver solutions to the key industries that underpin our modern way of life. Headquartered in Stamford, CT, we...
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