Director of Customer Support

vor 1 Tag

Deutschland SUSS MicroTec Vollzeit 22.000 € - 33.000 € pro Jahr
Director of Customer Support - Coater/Bonder (m/w/d) Onsite position – Hsinchu, Taiwan (local employment)
  • Zhubei
  • Full-time
  • Permanent

Innovative products for renowned customers in a future-oriented, international market - that is SUSS MicroTec. The SUSS Group, headquartered in Garching near Munich, develops and manufactures process solutions for microstructure applications in the semiconductor industry and related markets - an area in which SUSS MicroTec has over 75 years of experience. Our portfolio includes a wide range of products and solutions for back-end lithography, wafer bonding and photomask cleaning. In addition, we offer highly specialised lithography tools for imprinting.

Do you work in a structured manner, are you reliable and ensure that our customers always receive the best possible support? Then join our team In this position, you will be responsible for looking after and supporting our customers, providing training and ensuring that our machines and processes fulfil the high expectations of the Semiconductor Industry - all in a high-precision environment that also includes working in clean rooms.

At the earliest possible date we are looking for...

Your Tasks

Job Overview:

SUSS MicroTec is looking for a highly skilled and motivated Bonder/Coater Service Manager to join our team in Taiwan. The successful candidate will be responsible for managing service operations related to bonding equipment, ensuring excellent customer support, and overseeing maintenance, troubleshooting, and repairs of cutting-edge semiconductor processing tools.

Key Responsibilities:

  • Lead the service team in Taiwan, providing technical support, preventive maintenance, and repairs for bonding systems.
  • Ensure high-quality and timely customer service for SUSS MicroTec products, including coaters, developers, and wafer bonders.
  • Collaborate with the application engineering team to resolve technical issues and optimize equipment performance at customer sites.
  • Manage and monitor service contracts, warranties, and spare parts inventory to ensure availability and timely service interventions.
  • Conduct on-site troubleshooting, diagnostics, and repairs, ensuring minimal downtime for customer operations.
  • Develop and deliver training programs for customers on the use and maintenance of SUSS MicroTec equipment.
  • Maintain service documentation, track key performance indicators (KPIs), and report on service activities to management.
  • Work closely with customers to understand their technical challenges and provide proactive solutions.
  • Coordinate with the global service and support team to share best practices and ensure consistent service quality.
Your Profile
  • Candidates must be able to work onsite at our Hsinchu, Taiwan office.
  • Educational Background: Engineering bachelor's degree or above
  • Professional Experience:
  • 10-15 years service experience
  • 5 years senior service management experience
We Offer Among Other Benefits
  • We enrich your life with attractive rewards :

NT$8,000 annual travel subsidy, NT$5,000 club activity subsidy, Birthday voucher & Mid-Autumn gift box, Quarterly team gatherings & Family Day events
- Working hours that accommodate your individual needs :

10 days of annual leave from day one, 14 days of paid sick leave per year, leave above Labor Standards Act requirements
- Working together and celebrating together :

Regular team-building events , family-friendly activities , supportive, people-first work culture
- Your health is important to us :

NT$8,000 health check subsidy (every two years), NT$1,000 vaccination subsidy (age 40+), Pre-employment health check covered

Are you interested in this position? Then apply now.
Your Recruiting Team

Exploratory submissions of application profiles through third parties, without a request from HR, are not accepted.

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