CX Suite Pre Sales CCaaS Specialist

This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Worldline CX Suite, our cloud-based solution, optimizes contact centers from medium to large sizes, enabling efficient management of customer interactions across all communication channels (voice, emails, bots…). Worldline CX Suite is a solution developed and maintained by Worldline, which also relies on numerous partner solutions to offer customers the very best in market innovation.

Day-to-Day Responsibilities​

As part of a sales & consultants' team, the WL Contact sale support expert is responsible for customers' presentation / demo. The objective is to support the sales team for clients 'meetings. You need to have a good understanding of the customer's business and CX issues. When RFI/RFP or any opportunities are issued, you will contribute to the response (or lead generation) by integrating the key elements understood during the presales meetings

Prospect: presales activities, solution 's demo, customers' presentationLead and facilitate functional workshops with customers (presales activities or prior to solution implementation) and find the solution modules that will add the most value,Conduct immersions to identify the customers'needs,Propose functionalities or best practices to ensure the project's success (omnichannel strategy design, customer journey design, performance analysis, etc.).

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

Experience in Presales activities #SalesExperience in CcaaS and business knowledge in call centers (10 years)You have the leadership and interpersonal skills to captivate and motivate the various stakeholders you work with #LeadershipYou know how to listen to customers and understand their needs #ConsultingYou are versatile and flexible, organized, rigorous, curious and innovative #AdaptabilityYou are at ease with Customer Relations/Experience or Contact Center concepts and are ready to learn more #CXYou're able to work independently, but are involved in the life of the team #TeamBuildingFluent in German and English

Perks & Benefits

At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Flextime & mobile working within Germany
• Company pension plan
• Individual training programs
• Job bike & diverse range of employee discounts
• Mobility and food subsidies
• Good public transport connections and free parking (location-specific)
• "" health program
• Regular employee events
• Possible participation in the Innovation Festival @ Worldline
• Employee Share Program: We win together as a team, and our long-term incentive plans are crafted to give every Worldline a financial stake in the business they are helping to grow 
• Sustainable, international company culture

Shape the evolution

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Learn more about life at Worldline at  

#LI-SB1

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