Senior Solutions Consultant

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

PTC's ServiceMax is on a mission: enabling field service teams to keep the world running. A career at PTC's ServiceMax means unleashing your potential to build, sell, implement and market award-winning products with a #wintogether and #customerobsessed approach. From MRI machines to gym equipment, customers around the globe rely on ServiceMax's cloud-based software platform to keep these machines – and the world – running, every single day.

We are looking for a Sr. Solution Engineer to join our tight-knit team of field service, CRM and cloud computing experts. We are innovative and competent, and we like to have fun working. We value creativity, passion, hard work, and of course winning. The Senior Solutions Consultant will establish a trusted advisor relationship with both our external prospects, customers, partners and internal technical teams. You will collaborate with internal product teams, the global Solution Engineering team and our commercial sales teams, to help drive sales of our enterprise-wide SaaS solution that will transform Field Service operations and increase productivity. In this role, you will be a strong voice for our customers, bringing technical and business requirements back to our product teams helping ensure our solutions continue to meet our customer's needs.

What You Will Do:

• Establish a deep understanding of our customers' business and technical needs
• Create a "trusted technical advisor" relationship with our customer's technologists and internal technical teammates
• Develop a solution architecture framework to support solution selling on an enterprise level. Help to provide vision, define system and application architecture, problem anticipation, and problem-solving ability across the landscape
• Lead change across large platforms / functional areas using technology solutions
• Provide software/hardware technical architecture expertise to ensure proper solution design
• Interface with all Pre-Sales Solutions Engineers globally to train, mentor, and guide through new solution architecture framework
• Provide coverage for key customer-facing events, particularly C-level discussions
• Build a link to a provocative selling model to ensure architecture views are properly integrated
• Shape, drive, and be held accountable for delivering significant strategic initiatives across broad scope/platform(s) in liaison with key stakeholders
• Help prospects and customers to realize the value of the solution you suggest. This is one of the most essential key responsibilities for this role

What You Bring to ServiceMax:

• Bachelor's degree in business, science, engineering, technology, or related discipline
• Strong work experience with at least 5 to 7 years in Software pre-sales
• Must be willing to travel 20%-40%
   

Desired Characteristics:

• Significant expertise in developing and selling cloud-based solutions. Including creating and executing propositions and a track record of success
• Good understanding of cloud-based solutions with proven experience in selling Software as Service (SaaS) applications
• Strong presentation skills
• Experience with the platform
• Strong interpersonal skills, including creativity and curiosity, with ability to effectively communicate and influence solution direction to both technical and non-technical audiences alike across all organizational levels
• Technical acumen to interface with technologists, understand complex concepts and translate in a way that businesses or industries can understand
• Demonstrated problem-solving and creative skills, ability to exercise sound judgment and make decisions based on market and customer trends – go beyond the status quo
• Ability to deal with ambiguity, strategic agility, manage diversity and drive for results
• Strong English and German speaking and writing abilities.
• Finally, one of the most critical aspects of this role – is being able to help understand the VALUE of what you are selling and articulate this for prospects and customers in a way they easily understand

What ServiceMax Offers You:

• Highly competitive package
• Professional development and training opportunities

Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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