Primary Insurance Global Claims Expert

Would you like to be part of our diverse Global Claims community with a passion for delivering excellent service to our clients and shape the future of Claims within Munich Re?

Munich Re's MGA/TPA Claims team is responsible for managing and monitoring primary insurance claims portfolio.

Your role will encompass a diverse range of activities, including managing individual claims, monitoring and analyzing claims portfolios, performing audits, and collaborating with Underwriting (UW) to develop new business and enhance portfolio performance. With your contribution as a Claims expert you will have the opportunity to help drive the digital transformation claims management and support new business initiatives to ensure that MR Claims achieve their Ambition 2025+.

Your Job

• Provide proactive monitoring and support to MGA/TPA a on all claims-related matters, including conducting thorough claims audits and due diligences in collaboration with other Munich Re international organizations and business units.
• Effectively manage claims within the division's area of responsibility, utilizing key performance indicators (KPIs) to evaluate account performance, estimate exposures, and identify key loss drivers.
• Offer expert claims guidance and support to client management and underwriting teams, providing valuable feedback on claims trends, product development, and claims strategies, as well as advising on policy wording and claims handling best practices.
• Demonstrate project ownership and leadership by managing workshops, facilitating meetings, and driving the development of efficient claim processes, including first notice of loss, policy administration, fast track claims, estimates, subrogation, and litigation management.

Your Profile

• University degree and possession of extensive professional experience in the European non-life insurance market, with a strong focus on Motor, Property, and Casualty insurance
• Demonstrating in-depth knowledge and expertise in the management of primary insurance claims, with a proven track record of effectively handling complex claims and driving successful outcomes
• Strategic thinking and ability to analyze claims processes, detect issues, investigate ways and make recommendation to resolve/improve as well as present them orally, visually and in writing
• Experience in digital claim services that could enhance the claims processes of our clients
• Ability to work systematically and independently
• Self-motivating, and preparedness to take ownership of project execution
• Focused on results and solutions, with excellent presentation skills, conflict-management skills and a good team player
• Willingness to travel internationally – sometimes also on short notice
• Excellent command of written and spoken business Spanish and English required, German language skills are of advantage

Application Instructions

Please apply through our online portal and upload your CV, as well as your academic reference letters, including school certificates, graduation certificates and transcripts of record for any degrees. If applicable, please also submit reference letters from any previous employers or certificates from any other qualifications you may have. We recommend writing a cover letter to tell us more about why the position and Munich Re is of interest to you.

About Us

As the world's leading reinsurance company with more than 11,000 employees at over 50 locations, Munich Re introduces a paradigm shift in the way you think about insurance. By turning uncertainty into a manageable risk we enable fundamental change. Join us working on topics today that will concern society tomorrow, whether that be climate change, major construction projects, medical risk assessment or even space travel.

Together we embrace a culture where multiskilled teams dare to think big. We create the new and the different for our clients and cultivate innovation.

Sounds like you? Push boundaries with us and be part of Munich Re.

Our employees are our greatest strength. That's why we offer them a wide range of benefits. You can find some examples below.

Unlock your potential

• Diversity, Equity & Inclusion: we embrace the power of differences and are convinced that diversity fosters innovation and resilience and enables us to act braver and better.
• Continuous Learning: we believe that continuous learning is a key differentiator and critical for building new skills and accelerating growth.
• Career Mobility: we actively support career mobility, and our strong global and regional presence offers a wealth of career growth opportunities for you.

Rewards & Recognition

• Competitive salary: appropriate compensation for your high level of commitment.
• Retirement provision: state of the art in-house pension solutions.
• Work-life balance: promoting the compatibility of family and work in addition to overall work-life balance.
• Health management: focus on your physical and mental health far beyond legal requirements.
• Hybrid working: living the best of both worlds – we offer you a very flexible approach as well as the opportunity to work from abroad on an occasional basis.

* Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunities employer. Severely disabled candidates will also be prioritized, if equally qualified.

Münchener Rückversicherungs-Gesellschaft

Lisa Schneider

HR Consultant