Associate Manager, Technical Account Management

The Red Hat EMEA Technical Account Management team is looking for an Associate Manager to join us in Germany. In this role, you will manage a team of Technical Account Managers who focus on customer success, product adoption and supporting the subscription renewals. You'll work with your peers around the world to guide initiatives and continually develop their professional skills. As an Associate Manager, you'll need to demonstrate leadership and build on your own experience to inspire, enable, and develop your team members.

What you will do:

• Provide direction, coaching, and mentoring to increase your team's capabilities, develop their competencies, and ensure that goals and expectations are met

• Manage, recruit, train, and develop your team

• Manage the collection, aggregation, interpretation, and reporting of organizational performance metrics to be used by management and operational leaders to guide strategic business decisions

• Provide guidance to associates within the established company policies; recommend changes to policies and procedures

• Promote and guide continuous professional and personal development of team members

• Support sales cycles across our portfolio of offerings, work with the sales teams on understanding the subscription consumption, and work throughout the year to maximize the value our customers are getting from their TAM subscriptions

• Actively promote and introduce the Red Hat's technical account management service and support the sales teams in helping customers understand the value add of this service

• Maintain the appropriate levels of gross margin for the technical account management business within your region

• Ensure that critical escalations are handled in a timely and customer-centric manner

• Build and maintain relationships with our customers

What you will bring:

• Ability to identify potential, develop people, motivate and build a team

• Fluent German and very good written and verbal communication skills in English

• Excellent problem-solving, communication, presentation and time management skills

• Ability to collaborate effectively with associates from diverse cultural backgrounds

• Good business sense and understanding of financial indicators

• High-level technical understanding of our portfolio

• People management experience is a plus

About Red Hat

Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
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