Head of Customer Insights

DEADLINE FOR APPLICATIONS

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ABOUT WFP

The World Food Programme is the world's largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website:  and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: Head of Customer Insights
UNIT/DIVISION: Private Partnerships and Fundraising (PPF) Org. Unit
DUTY STATION: Berlin, Germany
CONTRACT TYPE: Short-Term, Regular Consultant
DURATION: 11 months
LINE MANAGER/SUPERVISOR: Rami Kridly- Head of ShareTheMeal

ORGANIZATIONAL CONTEXT & PURPOSE OF THE ASSIGNMENT
The United Nations World Food Programme (WFP) is the 2020 Nobel Peace Prize Laureate. WFP is the world's largest
humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and
prosperity for people recovering from conflict, disasters and the impact of climate change. Around 20,000 people work for
the organization, most of them in remote areas, directly serving the hungry poor.
To reach a world with zero hunger, WFP is investing in and growing private sector fundraising and partnerships.
ShareTheMeal is WFP's fundraising and awareness-raising app. Free to download, the award-winning app is a pioneering
way for people to join our efforts in creating a world with zero hunger. ShareTheMeal was launched in 2015 as the first pilot
of WFP's Innovation Accelerator and is part of WFP's Private Partnerships and Fundraising Division.
ShareTheMeal currently has more than 1.3 million users worldwide, who have shared more than 185 million meals (US$ 100 million). WFP is pursuing an ambitious growth strategy for individual giving, and ShareTheMeal is a key driver for this strategy going forward. The team, located in Berlin and also remotely, is focused on increasing the funds raised to help get to zero hunger by further developing the app to include new and innovative features, increasing the engagement of existing users
and growing the user base through marketing and communication initiatives. As the user base has grown, there is a significant opportunity to increase funds raised from existing users and deliver an exceptional experience to build a long term relationship with each supporter.

ACCOUNTABILITIES / RESPONSIBILITIES
The Consultant, reporting to the Head of the ShareTheMeal initiative, is expected to:
1. Oversee and provide direction to members of the data & customer support teams.
2. Set, track, analyze and deliver a data roadmap as well as end-to-end reporting dashboards with near real-time data.
3. Continuously improve ShareTheMeal's reporting platform end-to-end, from data extraction, loading and
transformation, to visualization and analysis
4. Drive the development of ShareTheMeal's analytics stack & customer insights as well as collaborate with stakeholders
across marketing, product, operations and tech teams to optimize work efficiencies and drive better outcomes, within
the constraints of the organization.
5. Continuously improve working processes within PPF's individual giving teams to drive higher efficiencies and ensure
optimized experience data on our mobile and web platforms.
6. Work with team to setup SMART objectives that align with the business goals and technical priorities; Monitor and
support team performance to ensure objectives are met.
7. Evangelize the value of data at ShareTheMeal
8. Drive operations of the data and customer insights team supporting the day-to-day business as well as experimentations
and insights
9. Drive cross-pollination with PPF's individual giving teams and support the division's BYTE project implementation.
10. Support the revenue growth towards sustainability by 2025.
11. Serve as the subject-matter expert supporting special projects such as supporting geo expansion and special funding
such as Zakat.
12. Enable finance-reporting and forecasting, responding to special reporting requirements such as EB board
13. Supporting mentoring and new hires for growth
14. Supporting relations with key stakeholders at Apple and Google

DELIVERABLES AT THE END OF THE CONTRACT

- Well maintained and documented analytics stack

- End-to-end reporting dashboards with near real-time data supporting the business including product,

marketing, partnerships, content.

- Well planned and documented Data Roadmap

- Continuous delivery of data insights and data-related requests as agreed upon with management.

- High performing data team that supports the analytics ambitions of product and marketing at ShareTheMeal.

QUALIFICATIONS AND EXPERIENCE REQUIRED

Education :Bachelor's degree: a master's degree is preferred

Work history :At least 5 years of relevant experience in a data analyst role or similar, including data analysis and BI tools, ETL techniques and technology.

Technical expertise: Excellent SQL knowledge, fluency in Python is a plus. Professional expertise with a range of query dialects including Redshift, MySQL, SAP HANA, BigQuery

• Expert with ETL and scheduling tools (Stitch, Fivetran, Airflow, Airbyte, etc.) as well as
• reporting and visualization tools (Metabase, Tableau, etc.).
• Excellent application of software engineering best practices to analytics (version
• control, testing).
• Excellent understanding of data modeling best practices.
• Experience with modern reporting tools.
• Expertise with marketing-based data models is a plus (e.g., Facebook Ads, Google Ads).
• Expertise with user behavior data models is a plus (e.g., Google Analytics,
• Firebase Analytics).
• Experience with privacy and data pseudonymization.
• Soft skills § Ability to interact with managers with maturity and tact.
• Mature judgment with strong interpersonal skills.
• Collaborative spirit able to liaise with a wide range of people at all levels and across
• diverse cultures and to act with credibility and diplomacy.
• Strong time management skills with an ability to plan ahead, anticipate requirements,
• problems and obstacles, and an ability to juggle competing priorities successfully, and
• to work to tight deadlines.
• Self-motivated and able to work with a high degree of autonomy.
• Fully committed and motivated to achieve the aims of the World Food Programme.

Language(s)

Excellent command of spoken and written English

Intermediate knowledge of another official UN language would be a plus (German, Arabic, Chinese, French).
 

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: 

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

• Once your profile is completed, please apply, and submit your application.

• Please make sure you upload your professional CV in the English language

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

• Please contact us at in case you face any challenges with submitting your application

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.