Solution Consultant, Pre-Sales

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Department & Team: DACH Solutions Consulting Team

Location: Germany

Do you have a passion for understanding customer needs and solving problems?
Are you interested in working in an evolving and innovative technical space where you bring in new ideas to help your customers transform and innovate their business? As a Solution Consultant, you will listen to the customer to understand their needs and create compelling business solution roadmaps.

We look for early-career professionals with passion and curiosity, eager to learn and grow while finding creative ways to solve complex problems.

Why work for Genesys?

• You will showcase your technical expertise and creative talents by developing and presenting dynamic use-cases to the C-Level executives and key influencers.
• You will have a unique opportunity to understand our customers' strategies and help them drive their business using our unique solutions.
• You will have flexibility and independence in designing and structuring your work.
• You will have the internal resources you can call on to help you understand and solve technical challenges.
• You will have the ability to work closely with other brilliant individuals to collaboratively solve complex technical problems.
• You will be on the forefront of technology, presenting innovative solutions to crucial business challenges

What will you be doing?
You will be an integral part of the pre-sales process, you will learn how to lead strategical and technical selection journey of our customers.

Discover
You will present our vision and run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders.

Design
You will create and present solutions, tailored to individual and vertical specific requirements to innovate the customers current or future ecosystem including Artificial Intelligence, CRM and/or BPM Systems or Cloud hyperscalers.

Learn
You will stay up to date on Genesys products and industry best practices that will allow you to continue to help our customers innovate and strengthen your role as trusted advisor

What do you need to be successful?

• A passion for technology and helping people solve problems
• Interpersonal communication, polished verbal and written communication both in German and English language
• Ability to work in a fast-paced, cross-functional team
• Ability to multitask, prioritize and structure while working with multiple stakeholders
• Have the technological know-how of Artificial Intelligence, IT-concepts, software-standards as well as networking technologies.
• Ability to travel
• Previous experience working with Cloud or SaaS products beneficial

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit

Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.