Customer Onboarding Team Lead

vor 21 Stunden

Berlin, Berlin, Deutschland voize Vollzeit 60.000 € - 120.000 € pro Jahr
Why voize? Because we're more than just a job

At voize, we are revolutionizing the care industry with AI: Care workers simply speak their documentation into their smartphone, and our AI automatically generates the correct entries. This saves each care professional an average of 39 minutes per day, improves documentation quality, and makes their workday significantly more efficient and enjoyable.

voize is Y Combinator-funded, already used in over 1000 senior care facilities, and has grown 100% in the last 90 days. Our customers save over 3.5 million hours annually—time that is spent on people instead of paperwork.

But this is just the beginning. With our proprietary voize AI, we are not only transforming the healthcare industry, but also have the potential to create value across multiple industries—from healthcare to inspections.

As a dynamic team, we combine cutting-edge technology with social impact.

Your Mission: Maximize adoption & drive success

We are seeking a Customer Onboarding Team Lead to lead our onboarding and implementation efforts. This role ensures new customers achieve fast, reliable Time-to-Value, while maintaining a scalable delivery model. The Manager owns the people, processes, and capacity of the Team, working closely with Vertical Leads to refine vertical-specific rollout playbooks.

Your Daily Business – No two days are alike

  • Lead and manage the Customer Onboarding team (ICs across tiers)

  • Own Time-to-Value and onboarding satisfaction metrics

  • Partner with Vertical Experts to define training and customer personas

  • Design and enforce structured onboarding methodologies (basic vs premium packages)

  • Maintain utilisation/capacity planning to avoid double-booking and burnout

  • Define handover processes (from Sales → CS and every step between)

  • Drive automation and repeatability in onboarding/implementation

  • Maintain customer exposure (10–20% of projects)

Your Skillset – What you bring to the table

  • 5+ years in SaaS onboarding, implementation, or professional services, with 2+ years of people leadership

  • Skilled at balancing customer schedules with internal capacity constraints

  • Proven ability to reduce Time-to-Value and increase implementation success rates

  • Process-driven, operationally rigorous, and comfortable enforcing standards

  • Strong communicator; able to manage stakeholders at the customer and internal exec level.

  • Hyper Scale Experience with a self-starter mindset

  • Fluent in German (C2), to effectively support our German customer base and a good command of English

Our Success Mindset – How we work at voize

  • You are an active listener and strong communicator, capable of engaging stakeholders at all levels.

  • You see challenges as opportunities, bringing a proactive and solution-oriented mindset.

  • You thrive in a fast-paced, iterative environment, constantly seeking ways to improve customer experiences.

  • You take ownership of your work, holding yourself accountable for customer outcomes and success.

  • You are a coach, not a manager. You are ready to work hands-on in the role as needed.

Growing together – what you can expect at voize

  • We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care

  • We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany

  • Become a co-creator of our success with stock options

  • Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible

  • You decide when you work best, that means flexible working hours and a good hybrid set-up

Ready to talk? Apply now

We look forward to your application and can't wait to meet you – no matter who you are or what background you have

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