IT Engineer
Vor 6 Tagen
Full-time
Description
IT Engineer – Offenbach, Germany
CloudHQ is a global leader in hyperscale data center solutions, delivering secure, high-performance, and highly reliable facilities for some of the world's largest technology companies. We foster a culture of precision, safety, and operational excellence. This IT Technician is a pivotal part of ensuring that technology runs smoothly for our CloudHQ team members, third-party vendors and support personnel. You will perform desk-side, phone, remote, and site support for our data center team. Using your strong problem-solving skills, you will identify complex problems and review related information to develop, implement and evaluate solutions
Responsibilities
- Provide IT support to internal users and contractors across the data center organization, covering Level 1–3 issues as required.
- Manage and resolve tickets via the company's IT service management/ticketing system, ensuring timely updates and clear communication with end-users.
- Install, configure, and maintain end-user devices (laptops, mobile devices) in a Microsoft Windows environment.
- Support Microsoft 365 applications (Outlook, Teams, OneDrive) and troubleshoot related issues.
- Manage and support BOX (file system) for users globally.
- Manage and support Azure cloud services, including identity management with Microsoft Entra ID (Azure AD).
- Deploy, configure, and monitor mobile device management (MDM) solutions (e.g., Intune or equivalent).
- Ensure compliance with GDPR and company security policies in all IT operations.
- Provide onboarding and offboarding IT support for employees and contractors (accounts, permissions, devices).
- Maintain accurate IT documentation, asset inventory, and configuration records.
- Escalate complex technical issues to senior engineers or vendors when needed.
- Collaborate with network, security, and data center operations teams on cross-functional issues.
- Participate in IT projects such as software rollouts, upgrades, or infrastructure improvements.
- Deliver user training and guidance to improve IT literacy across the organization.
Requirements
- Proven experience as an IT Support Engineer, Systems Engineer, or similar role (Level 2–3 support).
- Strong hands-on experience with Microsoft 365 environment and Azure cloud services.
- Practical knowledge of Microsoft Entra ID (Azure AD), including user and group management.
- Solid understanding of Windows operating systems and administration.
- Experience with MDM solutions (Intune or equivalent) for device enrollment, compliance, and remote management.
- Familiarity with IT service desk/ticketing systems and ITIL best practices.
- Knowledge of GDPR requirements and IT security best practices in enterprise environments.
- Strong troubleshooting skills across hardware, software, and cloud services.
- Excellent communication and interpersonal skills, with the ability to explain technical issues clearly.
- Fluency in both German and English (written and spoken) is essential.
- Strong organizational skills and the ability to manage multiple priorities.
- Willingness to work flexibly across support levels (L1–L3) as business needs dictate.
- Professional certifications such as Microsoft Certified: Azure Fundamentals, Azure Administrator Associate, M365 Modern Desktop Administrator, ITIL, or CompTIA are an advantage.
- German & English speaking skills required as per the nature of the position
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