IT Technology Services Expert

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll do

The IT Technology Services Expert (f/m/d) will be instrumental to ensure a very close alignment of the deal execution relevant policies and stakeholders with the Corporate Processes & Information Technology (CPIT) Customer Partner (CP) Deal Execution game plan 2026 when it comes to manage deals and renewals related deliverables

It all starts with transparency and by setting up a structured working approach of a continuous liaison and alignment process with the business units (e.g. Customer Success), the finance departments (e.g. GCF) and the CPIT organization; we will make sure that this interconnected areas are coming closer together to maximize business outcomes and move the relevant KPIs; from a content perspective this will cover all Sales relevant Policies, Business AI @SAP; deal approval optimization and several strategic projects in 2026+ which will fuel the backlog of this role and derive and execute sustainable and measurable simplifications for our business counterparts to bring SAP's Cloud business to new heights

We are looking forward to welcoming a marketing experienced expert to ensure a continuous communication flow and the successful execution of campaigns in CPIT and to the relevant stakeholder organizations. You will be collaborating with stakeholders from multiple lines of business to ensure seamless integration of required adjustments in system and processes that are translated from policy adjustment of our stakeholders. It is essential to have an in-depth experience with marketing activities and a solid understanding of SAP's Cloud business and the proven track record of successfully executing marketing campaigns within assigned budgets, timelines and ambitious delivery dates. If you are ready to make a significant impact and contribute to SAP's transition to a digital cloud company, we invite you to apply for this exciting opportunity

The IT Technology Services Expert (f/m/d) should tick the following job requirements:

• Strong personality with the skill to quickly connect on all levels of several SAP organizations, it includes working with experts and management from several departments.
• Ability to extract the relevant changes into a meaningful team update and by connecting them with required system adjustments and simplifications leveraging the latest technologies like Agentic AI agents.
• Business Process Management skills to design process and system flows (in collaboration with IT delivery units) that prioritize flexibility, configurability and automation
• Be open minded and having the ability to quickly build a power couple with the End-2-End policy owner of the GCF commercial policies
• Strong interpersonal skills that include a cross-functional working approach with Marketing-, Product Development- and Process and Design- teams
• Excellent marketing project knowledge in Cloud businesses, incl. Product & Go-to-Market Strategy Experience
• Ability to translate policies and processes into KPI sets and Performance Management & Reporting
• Proven track record of being a quick learner by having experience as Business Process consultant

What you bring

• 10+ years software industry experience
• 10+ years as a marketing expert to ensure successful execution of campaigns
• 10+ years working experience - ideally across multiple departments and/or disciplines like Consulting and Finance
• 5+ years in Business Process Consulting
• Degree in Business Administration or Finance/Banking
• Strong analytical skills, with a talent for translating complex business requirements into actionable marketing campaigns
• Experienced in SAP applications and financial background to enable Data-Driven Decision Making
• Proven ability as BPM consultant to operationalize and continuously improve cross-functional processes, with a keen eye for simplification and automation
• Experienced in process and stakeholder management, driving steering committees and managing risks and escalations in a self-driven manner
• Excellent interpersonal skills, ensuring effective stakeholder management and driving project success through clear and concise communication
• Anticipate issues and crafts innovative solutions with a proactive and strategic mindset

Meet your team

The Global Deal and Renewal Process Office (GDRPO) as part of the CPIT C&P Deal Execution organization is focusing on optimizing, simplifying, automating, and digitalizing the end-to-end Cloud deal and renewal process and on enabling the intelligent Cloud business through BPM insights and technology in an environment with cross-dimensional stakeholder managemen

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid