Customer Care Officer

vor 1 Tag

Essen, Nordrhein-Westfalen, Deutschland DNV Vollzeit 52.000 € - 80.000 € pro Jahr
Description

We are looking for new colleagues (m/f/d) for our Customer Care Team in Essen. The sooner we can start together, the better

Our external as well as internal customers rely on you: 

  • You are responsible for the project execution in the areas of management system certification and are passionate about service and problem solving. 
  • You care for your customer from the quotation stage to planning the audit and issuing the certificate as result of our successfully completed service.
  • You have intensive contact with our customers and work closely with our field service (auditors). You are our face to the customer.
  • You can use your communication skills to discuss complex technical issues with your customer in a simple and empathetic way - together you will find a solution. An essential part of your new job is initiative and the courage to make decisions.
Responsibilities

We offer you

  • a permanent employment contract 
  • an exclusively employer-funded company pension plan that is vested from the beginning, including benefits in the event of death, as well as the option of deferred compensation
  • Sick pay allowance for up to 12 months after the end of continued payment in the event of illness 
  • Individual work-life integration:
    • Flexible work schedule (including the option to work partially from a home office).
    • weekly working time 39 hours
    • 30 days vacation
    • Flexitime account
  • Personal development opportunities and promotion prospects in an international company
  • Good transport connections by car (near A42) or public transport (e.g. subway, bus)
  • Other additional benefits such as fresh fruit, free drinks & parking, job bike and our Corporate Benefit Program

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

Qualifications

What we want

  • A customer has a challenge? If you think "challenge accepted" now, you are exactly right with us
  • You will be part of a cooperative team - we stick together, help each other and pursue our common goal: unique customer and sales support.
  • We are there when you need us, we stand for creativity, flexibility and focus on the right things.

Cooperation is characterized by tolerance and mutual respect. We strive for diversity and inclusion at all levels of our company in terms of age, gender, nationality, experience, and mentality. Diversity and inclusion are a source of strength for DNV.

What you can offer

  • Successfully completed commercial training (e.g. industrial management assistant) or Bachelor's/Master's degree
  • Experience in building sustainable customer relationships and sales
  • Very good communication skills in German as well as a good knowledge of English
  • Experience in using various IT programs (e.g. MS Office, CRM systems)
  • Technical background knowledge as well as professional experience in the industry is an advantage.
Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.    Please note that we cannot proceed to the interview stage without the following documents: Curriculum Vitae (CV); Cover- /Motivation Letter; University Diplomas & Transcripts; Reference Letter(s). All documents shall preferably be submitted in English. Please provide them at your earliest convenience to ensure a smooth and timely assessment process. Your cooperation in this matter is greatly appreciated. #LI-Hybrid

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