IT Technician

Vor 4 Tagen

Offenbach DEU, Deutschland CloudHQ International Vollzeit 40.000 € - 60.000 € pro Jahr


Full-time

Description

IT Technician – Offenbach, Germany

CloudHQ is a global leader in hyperscale data center solutions, delivering secure, high-performance, and highly reliable facilities for some of the world's largest technology companies. We foster a culture of precision, safety, and operational excellence.  This IT Technician is a pivotal part of ensuring that technology runs smoothly for our CloudHQ team members, third-party vendors and support personnel. You will perform desk-side, phone, remote, and site support for our data center team. Using your strong problem-solving skills, you will identify complex problems and review related information to develop, implement and evaluate solutions 

Responsibilities 

  • Provide IT support to internal users and contractors across the data center organization, covering Level 1–3 issues as required. 
  • Manage and resolve tickets via the company's IT service management/ticketing system, ensuring timely updates and clear communication with end-users. 
  • Install, configure, and maintain end-user devices (laptops, mobile devices) in a Microsoft Windows environment. 
  • Support Microsoft 365 applications (Outlook, Teams, OneDrive) and troubleshoot related issues. 
  • Manage and support BOX (file system) for users globally. 
  • Manage and support Azure cloud services, including identity management with Microsoft Entra ID (Azure AD). 
  • Deploy, configure, and monitor mobile device management (MDM) solutions (e.g., Intune or equivalent). 
  • Ensure compliance with GDPR and company security policies in all IT operations. 
  • Provide onboarding and offboarding IT support for employees and contractors (accounts, permissions, devices). 
  • Maintain accurate IT documentation, asset inventory, and configuration records. 
  • Escalate complex technical issues to senior engineers or vendors when needed. 
  • Collaborate with network, security, and data center operations teams on cross-functional issues. 
  • Participate in IT projects such as software rollouts, upgrades, or infrastructure improvements. 
  • Deliver user training and guidance to improve IT literacy across the organization. 

Requirements
  •  Proven experience as an IT Support Engineer, Systems Engineer, or similar role (Level 2–3 support). 
  • Strong hands-on experience with Microsoft 365 environment and Azure cloud services. 
  • Practical knowledge of Microsoft Entra ID (Azure AD), including user and group management. 
  • Solid understanding of Windows operating systems and administration. 
  • Experience with MDM solutions (Intune or equivalent) for device enrollment, compliance, and remote management. 
  • Familiarity with IT service desk/ticketing systems and ITIL best practices. 
  • Knowledge of GDPR requirements and IT security best practices in enterprise environments. 
  • Strong troubleshooting skills across hardware, software, and cloud services. 
  • Excellent communication and interpersonal skills, with the ability to explain technical issues clearly. 
  • Fluency in both German and English (written and spoken) is essential. 
  • Strong organizational skills and the ability to manage multiple priorities. 
  • Willingness to work flexibly across support levels (L1–L3) as business needs dictate. 
  • Professional certifications such as Microsoft Certified: Azure Fundamentals, Azure Administrator Associate, M365 Modern Desktop Administrator, ITIL, or CompTIA are an advantage. 
  • German & English speaking skills required as per the nature of the position 

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