Director Service Excellence

Vor 7 Tagen

Hamburg, Hamburg, Deutschland Forto Vollzeit 100.000 € - 120.000 € pro Jahr

About Us
What if your work could drive change in a globally established industry, shaping processes that touch every corner of the world? At Forto, we are at the forefront of change, harnessing the power of AI to revolutionise logistics. We want to reinvent digital supply chains to be transparent, frictionless and sustainable. From day one, our mission has been to simplify global trade – creating a seamless and efficient logistics process.

About The Role
As Director, Service Excellence & Enablement, you will shape how Forto delivers operational excellence and exceptional customer experiences.

You'll design the frameworks, governance, and enablement strategies that drive consistent, high-quality execution across Operations. Acting as a strategic partner to senior leadership, you'll align performance, process, and incentives to scale excellence globally.

This is a high-impact role for a strategic thinker who combines analytical rigor with the ability to influence and lead change.

Key Responsibilities

  • Lead Forto's Operational & Service Excellence framework to elevate execution quality, customer service, and decision-making.
  • Own performance standards definitions, KPIs, and governance structures that align Operations with strategic goals.
  • Design and scale enablement programs that strengthen commercial awareness, solution delivery, and customer experience.
  • Lead the Ops Enablement Team, setting vision, goals, and processes for change management, process documentation, and product feedback.
  • Partner with Rewards and Operations Leadership to design incentive structures that align operational behavior with business outcomes.
  • Leverage AI and automation to streamline training, documentation, and process design.
  • Identify and drive the adoption of operational best practices to foster a culture of continuous improvement.
  • Lead the governance cadence for operational performance review and cross-functional alignment.
  • Act as a strategic advisor to senior leaders, shaping operational strategies and ensuring effective implementation across regions.

Required Skills And Experience

  • 10+ years in consulting or senior operational/strategy leadership in logistics, supply chain, or freight forwarding.
  • Proven success defining and scaling operational governance, performance, or CX frameworks.
  • Strong analytical and data-driven mindset, comfortable with complex operational metrics.
  • Strategic, structured thinker with the ability to translate vision into actionable frameworks.
  • Skilled at influencing and aligning stakeholders across functions and regions.
  • Experience in logistics or freight forwarding is strongly preferred.
  • Proven team leadership—able to build, scale, and inspire high-performing teams.
  • Excellent communication and storytelling skills to drive engagement and adoption.

Don't fit all of our criteria? That's okay We know that you might be hesitant to apply if you don't meet all our requirements, but here at Forto, we pride ourselves on embracing diverse perspectives and celebrating potential. If you are passionate about this position and the Forto values, please apply anyway. There could be a place for you in this role – or another one that's a perfect fit

Why work with us?
Our team is hard-working, constantly seeking to maximise the impact of their work, but we put our people first, always winning with care. We value efficient systems and swift, direct communication. We want everyone to have their time to speak, so that we can embrace diverse perspectives to help drive towards solutions always.

  • Account Director

    vor 1 Woche

    Hamburg, Hamburg, Deutschland adm-Indicia Vollzeit 60.000 € - 120.000 € pro Jahr

    Account Director - GermanyDepartment: Indicia - Client ServicesEmployment Type: Full TimeLocation: HamburgReporting To: Andrew GribbleDescriptionAt adm Indicia, we're a next-generation brand activation agency with one clear purpose - to simplify our clients' below-the-line marketing, build sustainable ROI, and engage customers across every stage of the path...

  • Account Director

    vor 2 Wochen

    Hamburg, Hamburg, Deutschland adm-Indicia Vollzeit 80.000 € - 120.000 € pro Jahr

    Account Director - GermanyDepartment: Indicia - Client ServicesEmployment Type: Full TimeLocation: HamburgReporting To: Andrew GribbleDescription At adm Indicia, we're a next-generation brand activation agency with one clear purpose — to simplify our clients' below-the-line marketing, build sustainable ROI, and engage customers across every stage of the...

  • Account Director

    vor 2 Wochen

    Hamburg, Hamburg, Deutschland adm Indicia Vollzeit 80.000 € - 120.000 € pro Jahr

    DescriptionAt adm Indicia, we're a next-generation brand activation agency with one clear purpose — to simplify our clients' below-the-line marketing, build sustainable ROI, and engage customers across every stage of the path to purchase. We combine creative, data, and technology talent with production and procurement expertise to deliver impactful,...

  • Director Operations

    vor 1 Tag

    Hamburg, Hamburg, Deutschland 1KOMMA5° Vollzeit 90.000 € - 120.000 € pro Jahr

    1KOMMA5°Bei1KOMMA5° Commercial & Industrial Solutionsunterstützen wir ALLE Gewerbe- und Industrieunternehmen in Deutschland auf ihrem Weg zurCO₂-Neutralität– mit sicheren, effizienten und innovativenNew Energy-Anlagen. Damit tragen wir aktiv zu einer klimaneutralen Wirtschaft bei.Als Director Operations verantwortest Du den gesamten operativen...

  • Sales Director

    vor 1 Woche

    Hamburg, Hamburg, Deutschland Semco Maritime Vollzeit 80.000 € - 120.000 € pro Jahr

    Are you an experienced and strategic Sales leader who thrives on turning complex offshore wind opportunities into long-term, profitable service contracts? Do you want to leave your mark on the global energy transition? If so, we want to hear from youYour positionIn your new position as Sales Director (m/f/x) in our Service Renewables division, you will play...

  • Senior Expert Delivery Excellence

    vor 1 Woche

    Hamburg, Hamburg, Deutschland BWI GmbH Vollzeit 90.000 € - 120.000 € pro Jahr

    Sorgen Sie gemeinsam mit uns für die digitale Zukunftsfähigkeit unseres Landes.Als primärer Digitalisierungspartner der Bundeswehr erbringen wir stabile, sichere und effiziente IT-Services im In- und Ausland, vom Grundbetrieb bis in den einsatznahen Bereich und tragen so zur kontinuierlichen Erhöhung der Führungs- und Einsatzfähigkeit der Bundeswehr...

  • Head of Project Excellence

    vor 1 Tag

    Hamburg, Hamburg, Deutschland Tchibo Vollzeit 90.000 € - 120.000 € pro Jahr

    Wir bleiben anders. Du auch?Tchibo ist eines der zehn größten E-Commerce-Unternehmen Deutschlands. Ohne den Mut, Bestehendes immer wieder neu zu denken, hätten wir das nicht geschafft. Bei Tchibo arbeiten wir im Bereich Tech daran, mit modernen Technologien nachhaltige und wirksame Lösungen zu entwickeln. Du möchtest uns unterstützen? Bereichere unser...

  • Senior Art Director

    vor 1 Tag

    Hamburg, Hamburg, Deutschland Digital Masters GmbH Vollzeit

    HAMBURGFESTANSTELLUNGVOLLZEITHYBRIDES ARBEITENWas suchen wir?Du liebst gutes Design, starke Ideen und durchdachtes Storytelling? Dann bist du bei uns genau richtigBei uns in der Kreation dreht sich alles um visuelle Konzepte, die Haltung zeigen und um Ideen, die Marken lebendig machen.Ob Art Direction oder Text & Konzeption - hier entwickelst du starke...

  • Director Engineering

    vor 1 Woche

    Hamburg, Hamburg, Deutschland DEPT Vollzeit 120.000 € - 180.000 € pro Jahr

    Director Engineering (div/f/m)Hamburg hybridAt DEPT, we blend creativity, technology, and data to craft end-to-end digital experiences. As we continue to grow across the DACH region, we're looking for a Director Engineering who's not only a strategic thinker and team leader, but also a trusted technology partner to our clients.JOB PURPOSEThis is a strategic...

  • Senior Art Director

    vor 1 Tag

    Hamburg, Hamburg, Deutschland Digital Masters Vollzeit 80.000 € - 120.000 € pro Jahr

    Deine AufgabenAls Senior Art Director (d/m/w) bildest du ein strategisches Team mit einem erfahrenen Texter und entwickelst gemeinsam integrierte Kampagnen und Ideen, bei denen Text und Visualisierung perfekt harmonieren.Du erarbeitest und präsentierst ganzheitliche visuelle Konzepte und kreative Strategien.Du konzipierst und gestaltest Marken von Grund...