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Service Transition Project Manager
vor 2 Wochen
• IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration. The company's mission is to power the world with expert systems.
• IPsoft leverages advanced autonomics that remediate, on average, more than 56 percent of IT Operations tasks including: event management, incident management, change management, request fulfillment and standard operating procedures. We globally support a wide range of enterprise customers, service providers and telecommunications companies. IPsoft's autonomic technologies enable clients to realize lowered costs, reduced human errors and enhanced service levels.
• Headquartered in New York City, IPsoft has operations in 10 countries across North America, Europe and Asia. IPsoft aims to be a true partner helping businesses achieve better outcomes.
In a Typical day, you will:
Lead the execution of enterprise-wide service development strategies and tactics, including analysis, planning, development and transition to operations as well as business process change management.
Manage both internal and client-side project resources to execute, manage and control projects successfully
Drive identification of requirements across business units.
Find early wins and get to production fast with impactful features or project deliverables.
Serve as thought leader for technical business processes at IPsoft and convert strategies to roadmaps and execution plans.
Set and meet clear milestones for project delivery.
Adhere to administrative, reporting and risk SLA's for projects.
Work closely with technical and product development teams across business units to ensure alignment of all development activities associated with projects.
Work closely with other stakeholder teams across business units (e.g., sales, finance, security, compliance) to ensure our approach aligns with key business processes and activities and that business leadership feels ownership of IT deliverables.
Keep abreast of emerging processes, technologies, standards and practices that are associated with relevant IT capabilities.
Formally initiate and close Service Transition projects
Author and update internal and external documentation
Contribute to project management 'Best Practices' across the teams
Maintain knowledge of the current IPsoft product line
QualificationsPassion for technology
3+ Years project management experience
Project Management experience with modern software development methodologies
Strong technical background, with previous experience in Linux system administration and/or software development and technical
architecture
Ability to deal with ambiguity and competing priorities
Good communication ability to interact and present to executive level stakeholders
Excellent communications and interpersonal skills
Ability to quickly learn new technology and new products
Excellent written and verbal communication skills, strong presentation skills
Ability to present technical issues to non-technical audiences
Ability to travel up to 25%
Additional InformationAll your information will be kept confidential according to EEO guidelines.
