Strategy & Operations Senior Associate

At SumUp, we are motivated by the purpose of levelling the playing field for small businesses. We empower small business owners by creating simple and affordable tools to manage payments, finance and customer relationships. We are a passionate team that thrives on human connection, autonomy and the desire to constantly learn, guided by our values
Founder's Mentality
,
Team First
and
We Care
. We want to build an enduring organisation that is people-positive, disciplined and that constantly innovates from within. Agility is the essence of an enduring organisation and we strive to create an organisation that fosters it.

As the Strategy & Operations Senior Associate in Global Operations at SumUp, you'll sit at the intersection of strategy and execution - turning high-level priorities into measurable, data-driven initiatives that improve how we serve millions of merchants globally. You'll act as a connector across teams, aligning regional and global goals, managing cross-functional projects, and ensuring that business decisions are backed by solid data and clear business cases. This is a high-visibility role with exposure to senior stakeholders across Operations, Product, Support, and Strategy, giving you the opportunity to directly influence SumUp's global operating model and customer experience.

What you'll do

• Support leadership in translating the Global Operations strategy into actionable roadmaps, clear objectives, and measurable outcomes that improve efficiency, scalability, and merchant experience.
• Manage end-to-end delivery of global initiatives — from scoping and planning to execution, tracking, and measurement — ensuring alignment across Product, Support, and Regional Operations teams.
• Build and present robust business cases and financial models to evaluate new initiatives, balancing merchant impact, feasibility, and ROI.
• Analyse operational data to track impact, identify trends, and provide actionable recommendations to leadership through structured reporting and executive-ready presentations.
• Ensure global priorities are consistently and effectively implemented across regions, acting as a strategic connector between HQ and local markets.
• Partner with diverse stakeholders—including Product, CSM, Support, and Regional Ops—to strengthen strategic alignment and accelerate impact.
• Contribute to capacity planning and process improvements that enhance operational efficiency and sustainability.

You'll be great for this role if

• You have 2–4 years of experience in strategy, consulting, operations, financial planning, or program management, ideally in a high-growth tech, fintech, or startup environment.
• You have strong analytical and problem-solving skills, with the ability to translate data into actionable insights and business recommendations.
• You're comfortable driving cross-functional initiatives without direct authority, influencing stakeholders, and aligning diverse teams around shared objectives.
• You can balance strategic thinking with hands-on delivery, thriving in fast-paced environments with competing priorities.
• You're skilled in building business cases, performing ROI analyses, and managing complex projects end-to-end.
• You're a clear communicator capable of crafting concise narratives, reports, and presentations that influence senior stakeholders.
• You bring a structured, detail-oriented approach and are motivated by impact, curiosity, and continuous improvement.

Why you should join SumUp

• Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup
• Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
• Enrolment onto our VSOP program: you will own a stake in SumUp's future success
• A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education
• A corporate pension scheme where we match up to 20% of your contributions
• Generous time off: enjoy 28 days of paid leave plus public holidays and special leave days
• Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, subsidised office lunches
• Break4me: 1-month sabbatical after 3 years of service
• Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

About SumUp
At SumUp, we're on a mission to empower small businesses around the world with simple, affordable tools to help them start, run, and grow. More than 4 million merchants across 36 markets trust us as their financial partner — and we're just getting started. We're a global team of 3,000+ people from over 90 nationalities, united by curiosity, collaboration, and care. Our core values and culture shape everything we do, fostering inclusion, learning, and belonging. SumUp is proud to be an Equal Employment Opportunity employer, committed to building a safe, respectful, and diverse workplace where everyone can thrive.

Explore more about our culture on our careers site, or follow us on LinkedIn and Instagram.

Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.