IT Site Services Manager

Syngenta is a global leader in agriculture; dedicated to bringing plant potential to life. Each of our 30,000 employees in more than 90 countries work together to solve one of humanity's most pressing challenges: growing more food with fewer resources. A diverse workforce and an inclusive workplace environment are enablers of our ambition to be the most collaborative and trusted team in agriculture.

As part of our activities in Germany, Syngenta is looking for an:

IT Site Services Manager (f/m/d) DACH

Role purpose:

The IT Site Services Manager acts as the leader and operational cornerstone for site-level IT services, bridging business needs with technology solutions while managing local IT operations and vendor relationships. As the primary IT ambassador, they champion innovation and drive excellence in IT service delivery by ensuring alignment with global standards and business objectives while maintaining operational continuity

Responsibilities/main tasks:

Site IT Leadership

• Engage with site functional leaders for IT offer alignment
• Single point of escalation for clients and global IT
• Main liaison for IT Services stakeholders (internal)

Vendor Management

• Implement local supplier management and SoW negotiation
• Perform service review meetings with stakeholders
• Monitor quality of IT Services delivered by local vendors

Operational Management

• Incident and problem management with root cause analysis
• IT Services budget management
• Manage local IT Services projects and regional/global participation

Asset & Compliance

• Manage hardware and software license inventory
• Accountable for IT process and IT policies compliance
• Manage local Information Security with global team support

Service Innovation

• Manage IT Services communications to end users
• Suggest/pilot new ideas
• Facilitate 3rd parties as the face of IT on site

Knowledge and experience expected:

• Bachelor's degree in IT/Computer Science or equivalent
• 5+ years in similar IT infrastructure role
• Broad operational knowledge of IT infrastructure
• Operational knowledge of IT service and/or technology delivery, quality management, operations and strategy development
• Deep specialization in specific domain (networks/productivity tools)
• Proficient communication skills in written and spoken English and German
• Strong stakeholder communication skills
• Awareness of current best practice in service / application management and experience in a delivery management / service management role
• Understanding of IT procurement and contract law
• Understanding of information security regulations including GDPR

We Offer:

Compensation & Benefits

• Competitive salary package (including Christmas bonus, holiday pay, performance bonus)
• 30 days annual leave
• Company pension scheme (with employer contribution)
• Capital-forming benefits
• 24/7 group accident insurance
• Above-average social benefits
• Flexible working hours (38.5 hours/week)
• Modern IT equipment
• Company phone
• Company car (including private use)
• On-site parking
• Home office options
• Open company culture with flat hierarchies
• Dynamic team environment
• Comprehensive onboarding program
• Extensive training opportunities
• Career advancement within an international company
• Company doctor
• 24/7 Employee Assistance Program - psychosocial counseling and support
• Company events
• Employee discount program (Corporate Benefits)

Employment: full-time

Contract: permanent

Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.