German User Support Coordinator| Remote in Greece

Vor 3 Tagen

Dresden, Sachsen, Deutschland Nexusbal Vollzeit 20.000 € - 25.000 € pro Jahr


We are looking for a bilingual customer advisor (German + English) to join our team remotely in Greece. Start date: as soon as possible.

Your role as a bilingual customer advisor:

  • Respond and record consumer inquiries/questions raised through free phone lines for customers

  • Maintain accurate data input of consumer inquiries, questions, and feedback in the customer services database

  • Ensure client complaints are dealt with and logged in line with the company's complaint escalation policy

  • Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately

  • Troubleshoot using open questions, support documents, and system training

  • Offer recommendations to common problems or frequently asked questions

Working hours:

  • Monday to Friday: 10:00 am – 6:30 pm (Greek time)

  • Saturday and Sunday: 11:00 am – 7:30 pm (Greek time)

  • 40 hours per week (8 hours per day, 5 days a week)

Please note: remote work is allowed only within Greece. You will receive a desktop for work purposes. Travelling or working from outside Greece is not permitted.

Requirements:

  • High school diploma or higher

  • Native or fluent German speaker

  • Good level of English (C1 minimum)

  • Strong problem-solving and troubleshooting skills

  • Customer-oriented mindset

Benefits:

  • Relocation package (for candidates moving to Greece):

    • Accommodation in a hotel close to the office for the first 3 weeks

    • €300 accommodation support with the first salary payment

  • Performance bonus

  • 25 days of annual leave

If you are interested and meet the requirements, apply now and become part of a dynamic international team


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