Process Manager – Outbound B2C

COMPANY DESCRIPTION

About the DOUGLAS Group

The DOUGLAS Group, with its commercial brands DOUGLAS, NOCIBÉ, Parfumdreams and Niche Beauty, is the number one omnichannel premium beauty destination in Europe. The DOUGLAS Group is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,900 stores. With unparalleled size and access to customers, the DOUGLAS Group is the partner of choice for brands and offers a premium range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, color cosmetics, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the DOUGLAS Group strategy "Let it Bloom". The winning business model is underpinned by the Group's omnichannel proposition, leading brands, and data capabilities. In the financial year 2023/24, the DOUGLAS Group generated sales of 4.45 billion euros and employed around 19,200 people across Europe. It was named the World's Top Company for Women in 2025 among all retail and wholesale companies by Forbes. The DOUGLAS Group (Douglas AG) is listed at the Frankfurt Stock Exchange.

For further information please visit the DOUGLAS Group Website.

TASKS WITH IMPACT

• As a Process Manager, you will support our Supply Chain Management department in the operations process of E-Commerce Outbound
• You will contribute to designing new processes for our end customers, with your focus on the entire outbound process
• You will assist the team leadership by preparing analyses and creating presentations
• You will visualize and document new processes and process adjustments.
  
  You will conduct research in cases of process deviations and develop optimization measures
• You will act as the interface contact between our logistics service provider and the relevant departments at Douglas
• You will become part of our numerous exciting projects as part of our major central warehouse initiative and will take independent responsibility for optimization projects

YOUR SKILLSET

We take a competency-based and fair approach to recruiting, that´s why we look beyond your experience to understand how you create impact, grow through change, and collaborate for success.

Alongside these competencies, we're looking for the following skills:

• Completed university degree in Supply Chain Management, Industrial Engineering, Logistics, Business Administration or a comparable field
• Several years of professional experience in a similar position, ideally with experience working with logistics service providers
• Independent, practical, and detail-oriented working style with a high level of self-motivation
• Quick comprehension and strong process understanding
• Interest in intralogistics processes and modern warehouse technologies
• Confident handling of common MS Office programs
• Good knowledge of Excel
• SAP knowledge is an advantage
• Excellent German and English skills, both written and spoken
• Hands-on mentality
• Strong analytical and communication skills
• Willingness to travel and a class B driver's license

OUR BENEFITS FOR YOU

We want you to feel comfortable at your job. That's why you'll receive your own individual work equipment.

Your personal development: We want you to grow with us. Become part of our mentoring program, make use of our E-learning platforms and take advantage of many more individual development offers.

30 days of vacation per year

You like a hybrid working model? We offer a balance between mobile work and office days in a collaborative environment (average of 8 days/month)

Super Sale: Our employee discount for both online and in store is the cherry on the top. Not enough? More discount opportunities are available to you thanks to our corporate benefits.

You like fitness? Great Then our gym pass is just right for you.

Canteen & bistro, as well as free drinks

A positive and motivating environment & celebration of successes

A positive and motivating environment & celebrating successes at regular company events such as DOClub, summer party, Women's Day, etc.

DOES THIS APPLY TO YOU?

Then become part of our international company and send your application including your earliest possible starting date and your salary expectations.

As an international employer, we stand for equal opportunities and diversity. Therefore, we welcome applications from mothers, fathers, people with disabilities and people from the LGBTQIA+ community. Please let us know if, for example, we should use a gender-neutral pronoun, if you need barrier-free access to our offices or if you want us to allow more time for the application process.

We can´t wait to meet you

Job Reference: HQ01871