Customer Success Manager- Norwegian

vor 1 Woche

Berlin, Berlin, Deutschland NinjaOne Vollzeit

Description


About the Role   Over the last seven years our product has exploded in the market with year over year revenue growth. Today thousands of customers love and trust NinjaOne. We're scaling our Account Management team to proactively drive adoption across our existing customer base through onboarding, upselling and cross selling. You'll advocate for your partners internally and focus on an outstanding customer experience. As a NinjaOne Account Manager you will be responsible for building and maintaining strong, long-lasting customer relationships. You will become the trusted advisor and "go-to" person for your partners and will focus on helping them to succeed with their business objectives.   Location - Berlin, Germany   What You'll be Doing  

  • Work along with a pre-defined group of our largest and most important customers; Establish connections to partners ranging from support agents to CxOs
  • Be the Trusted Advisor to the customer, going the extra mile to ensure they are leveraging our solution effectively
  • Analyze product usage data to actively take necessary actions to improve product adoption and reduce churn; Evangelize and guide customers to implement improvements
  • As the "single point of contact" for your partners, you will build relationships to identify, qualify, sort, and develop your own cross sell and upsell opportunities
  • Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately
  • Other duties as needed
  About You
  • You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
  • As a customer advocate and product expert, you excel at influencing and inspiring customers – with the ultimate goal of developing more NinjaOne disciples
  • Resilient and calm you are able to see customers through issues and escalations
  • As an experienced Account Manager, you enjoy "owning" a portfolio of accounts and guiding them through the customer journey
  • You are fluent in Norwegian and English
  • You combine an analytical mindset with a can-do attitude; You can identify root causes and develop adequate solutions quickly
  • Customer-minded, always trying to provide the most value possible
  • Excited by working in an ever-evolving and fluid solution-focused environment
  • High levels of organization in your workflows - you understand what it means to be responsible for a strategic customer portfolio and to prioritize your time across all of your customers
  • A passion for partnership and collaboration You'll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, and Professional Services)
  • Great Plus: Experienced in the SaaS/cloud industry or within the IT industry specifically
  About Us    NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.   What You'll Love    Our flexible working hours with hybrid office options enable you to successfully balance your personal life and your job  Grow personally and professionally with one of the fastest growing companies Enjoy your lunch covered by NinjaOne 3 times/week at the office Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more) Develop your skills through our renowned training platform Receive competitive compensation  Collaborate with a curious, kind, international and intercultural workforce   Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)    Additional Information   This position is NOT eligible for Visa sponsorship.   All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.   #LI-SB1

  • Customer Success Manager

    Vor 7 Tagen

    Berlin, Berlin, Deutschland emnify Vollzeit

    Your Role Are you a customer-centric professional who enjoys challenges, thrives in dynamic environments, and is passionate about IoT and new technologies? Join our ambitious Customer Success Management team and play a crucial role in driving customer satisfaction, retention, and revenue growth at emnify As a Customer Success Manager, you will own and...

  • Customer Success Manager

    Vor 6 Tagen

    Berlin, Berlin, Deutschland Schmidtbauer GmbH Vollzeit

    Ihre AufgabenAls Customer Success Manager bei Schmidtbauer GmbH sind Sie der zentrale Ansprechpartner für unsere Kunden und sorgen dafür, dass sie den maximalen Nutzen aus unseren IT-Consulting-Dienstleistungen ziehen. Sie arbeiten eng mit verschiedenen Teams zusammen, um sicherzustellen, dass die Kundenanforderungen erfüllt werden und tragen aktiv zur...

  • Customer Success Manager

    vor 1 Woche

    Berlin, Berlin, Deutschland Management Events Vollzeit

    Customer Success Manager (m/w/d) bei Management EventsManagement Events, ein dynamisch wachsendes B2B-Unternehmen, sucht einen engagierten Customer Success Manager, um unser Wachstum weiter voranzutreiben. Wir bringen Entscheidungsträger und Lösungsanbieter weltweit durch exklusive, hochwertige Events zusammen und unterstützen unsere Kunden dabei, mit...

  • customer success manager

    vor 2 Wochen

    Berlin, Berlin, Deutschland Haemonetics Corp. Vollzeit

    Are you a construction professional ready to take the next step into a customer-facing, technology-driven role?Our client is a high-growth SaaS company transforming construction management. Their platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and reduce delays — helping clients unlock...

  • Customer Success Manager

    vor 2 Wochen

    Berlin, Berlin, Deutschland Shiftmove Vollzeit

    As our experienced Customer Success Manager you will own a portfolio of DACH customers and play a crucial role in ensuring the long-term success by driving revenue growth through expansion and retention. Your priorities will be to build strong, trust-based relationships, guide customers to fully realise the value of our solutions, and proactively identify...

  • Customer Success Manager

    Vor 4 Tagen

    Berlin, Berlin, Deutschland Shiftmove Vollzeit

    As our experienced Customer Success Manager, you will play a crucial role in ensuring the long-term success of our customers by driving revenue growth through expansion and retention. Your priorities will be to build strong, trust-based relationships, guide customers to fully realise the value of our solutions, and proactively identify new opportunities that...

  • Customer Success Manager

    vor 5 Stunden

    Berlin, Berlin, Deutschland Shiftmove Vollzeit

    As our experienced Customer Success Manager you will own a portfolio of DACH customers and play a crucial role in ensuring the long-term success by driving revenue growth through expansion and retention. Your priorities will be to build strong, trust-based relationships, guide customers to fully realise the value of our solutions, and proactively identify...

  • Customer Success Manager

    Vor 4 Tagen

    Berlin, Berlin, Deutschland AllCloud Vollzeit

    Job SummaryAllCloud is looking for an action-oriented, and self-motivated individual to join our growing managed services team. The mission of the Customer Success Manager is to ensure that our customers realize the full value of the offerings and services they have purchased from AllCloud, ultimately maximizing renewals and upsell opportunities. This is a...

  • Customer Success Manager

    vor 2 Wochen

    Berlin, Berlin, Deutschland 8returns Vollzeit

    Über 8returns8returns ist ein junges SaaS-Unternehmen, das Retouren im E-Commerce neu denkt. Wir helfen Onlinehändlern, Retourenprozesse einfacher, nachhaltiger und kundenfreundlicher zu gestalten.Über die RolleAls Customer Success Manager bist du die wichtigste Schnittstelle zwischen unseren Kunden und unserem Produkt. Dein Ziel ist es, die Customer...

  • Customer Success Manager

    vor 1 Woche

    Berlin, Berlin, Deutschland Immersive Vollzeit

    A platform you can believe in: Immersive One is leading people-centric cyber resilience across the globe.Partner with Immersive's enterprise customers within this region to provide world-class onboarding and enablement experiences in their journey towards building cyber resilience, with readiness to tackle the cyber threats of tomorrow If that excites you,...