Director of Global Quality

About tonies:
tonies is the globally leading interactive audio platform for children with more than 10 million Tonieboxes and 125 million Tonies sold. The intuitive and award-winning audio system has changed the way young children play and learn independently with its child-safe, wireless, and screen-free approach. Tonieboxes have been activated in over 100 countries, the content portfolio includes around 1,400 Tonies in several languages. Since its inception, tonies has achieved significant milestones, including listing on the Frankfurt Stock Exchange in November 2021 as well as a globally present team of over 550 dedicated professionals operating from various countries.

Joining our tonies team means being part of an inspiring mission to create innovative and meaningful experiences for children around the world. Together, we're shaping the future of play, learning, and imagination.

You as part of tonies:
Reporting directly to our COO, the Director of Global Quality (all genders) will define and execute our global quality strategy, ensuring that Tonies products - including toys, consumer electronics, IoT-enabled devices, firmware, and digital services - consistently meet the highest standards of safety, compliance, reliability, and customer satisfaction.

This role spans the entire value chain - from raw materials and tier-1 suppliers through in-house and outsourced operations to final customer delivery - ensuring compliance with international regulatory frameworks, toy safety standards, and consumer electronics directives.

Your tasks and responsibilities will include:
Strategic Leadership & Governance

• Develop and execute a comprehensive global quality strategy, aligning with corporate objectives and international regulatory requirements.
• Serve as the executive owner of Quality Management Systems (QMS), ensuring alignment with ISO 9001 and industry-specific standards.
• Champion a culture of safety, compliance, and continuous improvement across global operations.

Quality Management System (QMS) Development

• Design, implement, and continuously improve Tonies' global QMS covering product design, manufacturing, software/firmware development, and digital services.
• Requirement management: Develop and implement requirement management for all aspects of tonies products (technical requirements as well as ESG requirements).
• Ensure compliance with relevant industry norms, including ISO 9001

Product Quality & Safety Assurance

• Establish and enforce rigorous quality control processes, inspection protocols, and defect analysis for toys and consumer electronics.

• Ensure compliance with international toy and electronic safety standards, including:

• Directive 2009/48/EC on the Safety of Toys

• ASTM F963 (U.S. Toy Safety Standard)
• REACH & RoHS (chemical and hazardous substance compliance)
• CE, UKCA, FCC, UL, and CCC certifications for electronics
• IEC Safety of Audio/Video, IT, and Communication Technology Equipment)

• Packaging Directive 94/62/EC

• Oversee product testing for mechanical, chemical, electrical, and cybersecurity safety.

Supplier Quality Management

• Lead supplier qualification, audits, and performance management, ensuring compliance with safety, ethical sourcing, and ESG requirements.
• Implement global quality agreements and risk assessments with contract manufacturers and third-party labs.

Regulatory Compliance & Documentation

• Ensure global adherence to EU Toy Safety Directive 2009/48/EC, U.S. CPSC requirements, and other market-specific regulations incl. licensors requirements (FAMA, etc.)
• Oversee documentation of conformity assessments, technical files, and safety certifications.

Customer Focus & Continuous Improvement

• Monitor customer returns, complaints, and product performance data to drive corrective and preventive actions (CAPA).
• Lead root cause analyses and implement Lean, Six Sigma, and TQM practices to ensure operational excellence.
• Drive initiatives that enhance customer trust and brand reputation.

Leadership & Reporting

• Lead and develop a global quality team with regional coverage across suppliers, manufacturing sites, and markets.
• Manage the global quality budget, resource allocation, and performance reporting.
• Provide regular executive-level reports on product quality trends, risks, and improvement initiatives.

What we are looking for:

• Master's degree in engineering, quality management, or a related technical/industrial field.
• 10+ years of progressive experience in quality management, including at least 5 years in a leadership role within the toy, consumer electronics, or related industries.
• Proven expertise in international regulatory compliance, product safety, and global certification processes.
• Demonstrated success in implementing and scaling global QMS across multi-product and multi-country operations.
• Strong leadership with the ability to inspire, mentor, and develop diverse global teams.
• Excellent knowledge of international toy safety and consumer electronics standards.
• Proficiency in Six Sigma, Lean, TQM methodologies, and supplier quality management.
• Strong problem-solving, analytical, and decision-making skills.
• Excellent communication skills in English (German is a strong advantage).
• Enthusiasm for Tonies, our products, and our mission to bring safe, high-quality experiences to families worldwide.
• Willingness to travel internationally as needed.

Why tonies?

• Global Teamwork: We collaborate across departmental and country borders on our vision to bring the Toniebox into every child's room in the world.
• Come as you are: This applies not only to the dress code but also to everything else. Because only where you truly feel comfortable can you give your best.
• Mobility: Choose the option that suits you best - a Deutschlandticket (public transport ticket) for unlimited mobility, a monthly contribution for an office parking space, a leasing bicycle, or a remote work subsidy.
• Enhanced Security: Benefit from subsidies for company pension plans, occupational pension schemes, and occupational disability insurance.
• Rest & Time Off: Enjoy 30 days of paid annual leave as well as three additional days off such as Rosenmontag, Christmas Eve, and New Year's Eve. After one year of employment, you can also use up to 10 "toniecation days" (unpaid leave days).
• Continuous Learning: Benefit from our internal and external training opportunities as well as an individual learning budget to continuously expand your knowledge.
• Language Learning & Relaxation: Improve your communication skills with the language learning app Babbel and find relaxation through our access to the meditation app Calm.
• Discounts: Benefit from attractive discounts on our entire range of tonies products.

Good to know:
As part of our principles, we are committed to supporting inclusion and diversity at tonies. We actively celebrate our colleagues' different abilities, ethnicities, faith and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We look forward to hearing from you

Lisa Weyers

Talent Acquisition Manager