Customer Success Engineer

Location: Remote (Time zone: CET +/- 4hrs) on-site/hybrid in Hamburg, Germany. We are a remote-first company.
Team: Customer Experience / Solutions Engineering

About us

At Kubermatic, we believe that businesses should focus on their core purpose: writing groundbreaking applications, not operations. In line with our commitment to make Kubernetes as easy as possible, we help IT teams worldwide to fully automate their Kubernetes and cloud native operations across multi-cloud, edge, and on-prem. 

As one of the top corporate contributors to the Kubernetes project, we develop enterprise-grade software solutions and provide professional services and support to safely navigate and accelerate your cloud native transformation. Our open-source Kubermatic Kubernetes Platform makes it easy to operate thousands of Kubernetes clusters on any infrastructure.

If you are looking for a neatly structured environment, we are just not a good match. But if you are thrilled by the prospect of joining a technology start-up with a lot of room for your own ideas and personal growth, we definitely should at least have a chat

Role Summary

We're looking for a Customer Success Engineer (CSE) who will be the technical bridge between our products and our customers. You'll work closely with customers to ensure they're achieving their goals with our products, from smooth onboarding and implementation to ongoing optimization and support.

You'll combine deep technical knowledge of Kubernetes and cloud-native technologies with strong communication skills to empower our users, resolve their challenges, and champion their needs internally.

What Will You Be Doing?

• Onboard and guide new customers through the initial deployment, integration, and configuration of our Kubernetes platform.
  
• Act as a technical advisor, helping customers optimize usage and implement best practices across their cloud-native environments.
  
• Troubleshoot complex issues related to Kubernetes, container orchestration, networking, and platform configuration.
  
• Deliver technical training sessions, workshops, and demos to empower users across varying levels of expertise.
  
• Proactively monitor customer success, usage metrics, and health indicators to identify potential roadblocks or improvement areas.
  
• Gather and communicate customer feedback to internal product and engineering teams to shape the roadmap and enhance user experience.
  
• Collaborate across teams, serving as the voice of the customer and working closely with support, product, and engineering to ensure seamless experiences.
  
• Build strong relationships with customers, acting as a trusted advisor to drive adoption, satisfaction, and long-term success.
  
  

What You Should Bring

Required Skills

• Real-world experience building container technologies, cloud-native architectures, and the challenges of building systems at scale, with an in-depth understanding of Kubernetes.
• Ability to articulate complex technical and architectural problems and propose iterative solutions.
• A pragmatic and collaborative mindset with a focus on results.
• Excellent English communication skills for communication, documentation, and customer engagement.
  
  

Preferred Qualifications

• Experience supporting enterprise customers or working with complex technical environments.
  Knowledge of programming or scripting languages (e.g., Go, Python, Bash) is a plus.
• Experience with CNCF projects or Kubernetes ecosystem tools and/or contributions to open source projects in the cloud-native space is a plus.

What We Offer

• Work with cutting-edge technologies in the Kubernetes and cloud-native ecosystem.
  
• Be part of an open, collaborative, and highly skilled international team.
  
• Flexible work hours, remote-friendly culture, and a flat hierarchy.
  
• Access to professional development, certifications, and industry conferences.
  
• Opportunities to contribute to open-source projects and the wider Kubernetes community.