Staff Software Engineer

About Cognigy

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.

Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team.

Why you'll love working at Cognigy - Our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always It's no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts - Team, Trust, Transparency, Technology.

Your new role

You will be welcomed into our engineering department, which is divided into cross-functional, verticalized development teams, who are focused on delivering continuous improvements, features and developing new products. To support the delivery process and stability of our products, we can also count on our Product Support team, QA team, and SRE team who, alongside our Product and People team, Director/Architect and VP Engineering, are constantly looking to overcome new challenges, to innovate, and to ensure the success of our products and satisfaction of our customers.

Your challenge

• Drive one or more cross functional feature initiatives together with our Product Managers.
• Create the best-in-class software-, architecture- and code-design. When you touch something, you improve its design and implementation.
• Raise the bar regarding automated tests & software security. Help us to achieve new certifications and implement new tools in our organisation.
• Identify bottlenecks in our software products & help other less senior engineers with profiling.
• You re-define operational excellence through monitoring, logging & tracing. You embrace a - you-build-it-you-run-it mentality in the team and the wider organisation.
• While not being a people manager, you can guide and mentor other engineers. You want to be a subject matter expert and not a manager

Requirements

About you

• Backend Engineer – With 8+ years of hands-on experience, you've built, scaled, and maintained backend systems that run reliably in production.
• Production-Grade Kubernetes Expertise – You've spent 5+ years deploying, running, and monitoring containerized applications in Kubernetes environments — you're deeply familiar with real-world operational challenges and how to solve them.
• Language-Agnostic Technologist – Whether it's TypeScript, Python, or Golang, you're fluent across multiple languages and, more importantly, you've mastered the underlying software engineering principles. Adopting a new language is just a matter of syntax.
• Deep Systems Knowledge – You're an expert in at least three of the following: MongoDB, Redis, PostgreSQL, RabbitMQ, NATS — and you know how to tune and optimize them for high-performance and stability in production.
• Testing Champion – You design and improve automated tests as an integral part of the development process, ensuring quality and confidence in every release.
• Ownership Mindset – You don't just build features — you take full responsibility for what you ship, including fixing production issues whenever they arise. Reliability matters to you.
• Architectural Visionary – You're capable of designing and evolving the architecture of large-scale product features. You can communicate your vision clearly to Product Managers and defend your design decisions with stakeholders.
• Strong Communicator & Influencer – You bring ideas to life through clear, concise communication — whether presenting to leadership or collaborating with cross-functional teams, you can align others to your vision.
• Autonomous & Impact-Oriented – You thrive in complex environments, working independently across multiple codebases, and consistently deliver high-quality, meaningful features that drive product value.
• Incident Response & Decision Making – You stay calm under pressure, make decisions with urgency when necessary, and are comfortable being on call for emergencies when needed.
  
  Sounds like you? Come and join us

Benefits

Life at Cognigy - What we offer you

We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include

• Attractive and performance-oriented salary
• Company Pension Scheme
• 25 days paid leave, plus 5 floating days, plus public holidays
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible working options
• Colleague recognition, reward and celebration events
• Global Employee Assistance Program
• ClassPass membership, giving you access to a variety of fitness and wellness experiences
• Ongoing learning and development opportunities, including Udemy
• One paid 'Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
• Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more

Equal Opportunity Employer Statement - Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.